Alarm Service Technician

ALARM SERVICE TECHNICIAN 

JOB DESCRIPTION 

Job Responsibilities include but are not limited to:

• Installation of fire alarm systems in residential, commercial, and industrial buildings 

• Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment 

• Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent. 

• Ensure project results are achieved within financial and productivity budgets 

• Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems 

• Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture’s requirements 

• Conduct/coordinate necessary testing of the system Ensure required certifications are complete. 

• Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation 

• Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees 

• Maintain inventory on vehicle 

• Perform all other duties assigned 

Expectations: 

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily 

• Safety First

• Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.

• Ensure timely and accurate Incident and Accident Reporting 

• Hold yourself accountable for all Safety Initiatives 

• Hold yourself accountable for Safe Driving of Company Vehicles

• Ensure awareness and support of Stop Work Authority 

• Complete all Training Requirements – Safety, Certifications, etc. 

• Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal 

• Ensure all required documents are complete, accurate and professional, with required signatures 

• Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management 

• Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc. 

• Keep jobsites clean and organized

• Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent 

• Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc. 

• Timeliness – at the job on time; attendance; communication with supervisor; paperwork

• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities 

• Maintain Quality Control i.e. reduce the need for return trips and warranty work 

• Maintain a Professional appearance

• Communicate effectively and professionally within the department and with internal and external customers

• Teamwork – maintain positive interactions within your team, local office, etc. 

• Actively Participate in required team meetings 

• Ability to work overtime, out of town or on-call as needed 

Knowledge: 

• Must have knowledge of fire alarm systems 

• Understand fire alarm installation requirements 

• Ability to properly read fire alarm blueprints, submittals and operation/product manuals. 

• Minimum education of High School Diploma or Equivalent 

• Forklift and scissor lift certification, preferred 

• Understanding of NFPA codes and standards 

Work Experience:

• Minimum of 3-5 years of experience

Skills and Competencies 

• Ability to take direction from upper management

• Accurately complete and maintain all paperwork 

• Maintain vehicle and tools as per company policy 

• Must have valid state driver's license and good driving record 

• Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized 

• Knowledgeable with NFPA 72 rules and all necessary codes 

• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc. 

• Demonstrate positive team work and ability to be a team leader and mentor 

• Maintain a clean and safe work environment 

• Comply with all company safety practices and the safety handbook 

• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction