Hospitality, Travel, Tourism, Recreation, Ski Industry

Guest Experience Manager, The Westin Monache

Westin Monache, CAOnsiteFull TimeManager / Head$70,304–$73,733 /yrPosted 10 days ago

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Required skills

Guest Experience Manager
lobby operations
hotel amenities
bell/valet services
concierge
activities
guest concerns
guest satisfaction
guest recovery
Front Office Manager

Nice to have

Marriott
Westin

Role summary

The Westin Monache in Mammoth Lakes, California is seeking a Guest Experience Manager to oversee lobby operations and hotel amenities, including bell/valet services, concierge, and activities. This role involves managing guest concerns and satisfaction, ensuring guest recovery, and performing Front Office Manager duties as needed. The position requires a four-year college degree or 1-2 years of luxury/full-service property experience, a minimum of two years of guest service or hospitality experience, and 6 months to 1 year of management experience. Proficiency in MS Office Suite (Excel, Word, PowerPoint) and strong interpersonal and problem-solving skills are essential. Flexibility in scheduling and a positive, service-oriented attitude are key.

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?

More about the benefits and perks of your adventure here:

Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
Discounts on ski/snowboarding lessons
Friends and Family vouchers
Retail & Food discount
Equipment Rental discount
401k with company match
Healthcare
Dental
Vision
PTO for benefit eligible employees
Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position:

Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
Performs duties of the Front Office Manager in their absence.

Requirements:

Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
Minimum of two years' guest service or hospitality experience.
Marriott/Westin experience beneficial.
Strong interpersonal and problem-solving skills.
Minimum of 6 months to 1-year management experience.
Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
Professional demeanor, attitude and appearance.
Strong work ethic.
Ability to effectively communicate with guests, employees and management.
Ability to perform under pressure and with deadlines in a high-volume setting.
Flexibility in scheduling based on guest demand and occupancy changes.
Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year

Ready to apply?

You'll be redirected to Alterra Mountain Company's application page.