Customer Support Engineer Automation
Required skills
- trouble shooting
- mechanical
- hydraulic
- pneumatic
- electrical
- control systems
- networks
- layout drawings
- blue prints
- installation
Nice to have
- Spanish language
Role summary
We are seeking a Customer Support Engineer Automation to provide on-site technical support and troubleshooting for industrial equipment. This role involves diagnosing and repairing mechanical, hydraulic, pneumatic, electrical, control systems, and networks. Responsibilities include following blueprints, completing service reports, managing equipment installation, operating and training customers on software and part programming, and maintaining excellent customer relations. The ideal candidate will have a strong understanding of electrical and mechanical systems, proficiency with diagnostic tools, and experience with Windows OS and Amada applications software. Occasional overnight stays and travel within assigned territories are required.
ESSENTIAL FUNCTIONS:
- Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
- Able to precisely follow layout drawings and blue prints used in the installation of equipment.
- Complete status (service) reports on a daily basis and expense reports on a weekly basis.
- The ability to communicate in the English language.
- Excellent customer relations and follow through.
- Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
- Operation, applications, software, and part programming capabilities, and customer training of such.
- Use of Amada applications software used in line control and part programming.
- Regular travel within assigned territories.
- Ability to lift up to 50 lbs.
NON-ESSENTIAL FUNCTIONS:
- The ability to communicate in the Spanish language.
REPORTING RELATIONSHIP:
- Reports to Regional Service Manager
SUBORDINATE STAFF:
- None
KNOWLEDGE:
- A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
SKILLS:
- Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
- Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Ability to read and interpret mechanical and electrical drawings.
- Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.
TRAVEL:
- Routine travel within assigned territories with occasional over night stays.
- Territory:
PAY RATE: $30.00 /HR
BENEFITS:
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long-Term Disability
- 12 Paid Holidays
- Travel Accommodations
- Travel/Milage Pay
- $200 Work Boot Voucher
- Uniform, laptop, cellphone, toolbox provided
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily
