Program Manager, Security, Emergency Services and Global Standards

The Program Manager II serves as an individual contributor within the Protective Services (PS) Business Operations team, who will work across the organization's existing programs to support projects that meet changing customer needs and evolving business requirements. This role reports to the PS BizOps Manager and is responsible for evaluating current services, identifying gaps, and recommending whether new services should be offered as part of the changing environment and centralization of BizOps teams. This role requires operational acumen, strong communication skills, comfort with ambiguity, and the ability to work across multiple programs simultaneously.

Key job responsibilities
• Work across existing BizOps programs to support projects that address changing customer needs and business priorities
• Evaluate current-state services and identify gaps, recommending whether new services should be introduced as the organization centralizes
• Partner closely with the internal team and BizOps manager to translate long-term initiatives into actionable workflows, while providing ground-level insights that inform strategic planning
• Ensure compliance with relevant regulations and company policies
• Assist with contract coordination and statement of work (SOW) support
• Assist with purchase order management as needed
• Support the development of frameworks, documentation, and best practices that can scale across teams
• Contribute to operational planning inputs and support leadership meetings
• Serve as a cross-functional liaison between departments

A day in the life
As part of this nimble team, you'll roll up your sleeves and unlock your entrepreneurial spirit to tackle complex operational challenges, eliminate inefficiencies, and build solutions that create outsized impact. This team works to reduce bureaucracy, improve processes, and create mechanisms that work within our organization.

About the team
Consistent with Amazon’s Leadership Principles that are core to the company, the teams mission is to assemble a team of security industry professionals who provide unique and valuable services focused on prevention, deterrence, rapid response, and the safe resolution of high-consequence problems. We use data, customer feedback, and high judgement to be in the right place at the right time. Basic Qualifications: - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually