
Process Assistant
Required skills
- Microsoft Office
- flexible schedule
- weekends
- nights
- holidays
- push
- pull
- squat
- bend
- reach
Nice to have
- FC kaizen
- Shingi event
- Problem Solve
- Education beyond High School
- prior experience managing employees
- problem solving skills
Role summary
The Process Assistant supports the Area Manager in a Fulfillment Center, focusing on daily operations, labor allocation, and associate performance. Responsibilities include tracking and reporting on labor hours and performance, ensuring SOP compliance, and assisting associates. The role also involves participating in operational excellence and safety initiatives, and potentially filling in for Area Managers or with production duties. Requires 1+ years of Microsoft Office experience and the ability to perform physical tasks. Preferred qualifications include experience with process improvement events, problem-solving, and prior employee management.
Key Job Elements:
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Providing vacation coverage for Area Managers
- Providing policy follow-up, attendance tracking (duties do not extend to discipline)
- Tracking and reporting of ATS/labor hours
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Participating in Operational Excellence initiatives in some capacity
- Filling in as needed with production duties
- Fully understanding workflow and daily production goals
- Reviewing and updating SOP as required
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to work safely at all times
- Participating in safety initiatives
- Referring all job injuries immediately to area manager
Basic Qualifications: - 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required Preferred Qualifications: - Excellent interpersonal skills
- Experience with an FC kaizen or Shingi event
- Experience working in Problem Solve a plus
- Education beyond High School, and/or prior experience managing employees
- Demonstrated problem solving skills and analytical skills
- Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
- An awareness and willingness to use OE tools and techniques
- Leadership ability
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NC, MEBANE - 22.50 - 23.00 USD hourly
Sample Amazon interview questions
- 1
Explain how you would use data analysis to identify areas of improvement within a warehouse environment.
metrics analyticsmedium - 2
What strategies would you employ to maintain workplace safety standards among warehouse associates?
strategymedium - 3
How would you determine the most effective delivery routes for drivers, considering factors like traffic, weather, and package volume?
case studyhard - 4
Discuss your approach to maintaining quality control throughout the fulfillment process, from order placement to delivery.
strategymedium - 5
How would you go about training and onboarding new employees to efficiently perform their roles within a fast-paced warehouse setting?
executionmedium
Get started to unlock a personalized interview prep pack for this role.
Similar roles
Chief of Staff & Business Operations Lead, Global Network DeliveryAmazon · Seattle, WA · Onsite
Principal, AWS Office of the CISO, AWS SecurityAmazon · Seattle, WA · Onsite
QA Processing Clerk - NightsSt. Peter's Health Partners · Luhs-macneal Hospital · Onsite
Business Process Consultant - Revenue CycleMcKesson · Texas · Hybrid
Senior Process Integration EngineerSamsung Electronics · Austin, TX · Onsite- Complex Facility Process EngineerChevron Holdings · Richmond, CA · Onsite
