Plumbing Coordinator

Description

Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team comprises only the best in the industry, and our customers love us for it. At Ambient, we understand that employee-centric company culture, a robust benefits package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!

We're looking for a Plumbing Dispatcher to join us!

Why Ambient?

• Healthcare! We cover nearly 100% of your medical/dental/vision. We also cover 50% for your family!
• Retirement Plan: 401k with a 100% match.
• Work Life Balance: Enjoy vacation days and company paid holidays

About the Role: 

The Plumbing Dispatcher serves as the operational hub of the Plumbing Department. This individual works closely with the Plumbing Manager, technicians, customer service representatives, and customers to ensure jobs are scheduled efficiently, communications are timely, and daily operations run smoothly.

Success in this role requires strong organizational skills, excellent communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities: 

Scheduling & Dispatching

• Review the past two days for follow-ups and paused jobs.
   
• Schedule and dispatch service and maintenance calls by technician skillset, job type, and priority.
   
• Book new jobs from Freshdesk and maintain the five-day call board.
   
• Confirm signed estimates before booking related work and ensure all Home Depot documentation is complete.
   

Customer Communication

• Make confirmation and update calls throughout the day to keep customers informed of technician progress.
   
• Handle final follow-up calls at the end of the day to confirm job completion and satisfaction.
   

Sales & Lead Management

• Review and book Home Depot and partnership leads daily.
   
• Route technician-generated leads to the sales team and reschedule low-priority jobs to preserve capacity.
   

Team & Administrative Support

• Support CSRs during peak call periods and communicate proactively with managers, coordinators, and field teams.
   
• Audit pinned notes, business units, and job types for accuracy.
   
• Review pending job and AR reports, book follow-ups and installations, and complete technician debriefs in ServiceTitan.

Requirements

• High School Diploma or equivalent, required
• Customer Service experience a must! Bonus points if experienced in Service Industry.
• Know your way around a computer- Microsoft Office Suite, Service Titan
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.