Residence Life Coordinator - University College at Prairie View IV

Residence Life Coordinator - University College at Prairie View IV

Department: Property Admin

Employment Type: Full Time

Location: University College at Prairie View IV - Prairie View, TX

Reporting To: Resident Experience Manager

Description

The Residence Life Coordinator assists property leadership with creating an exceptional living environment for our residents. Reporting to the Resident Experience Manager, you will implement operations involving resident resources, communication and events; as well as company initiatives, and processes that deliver a best-in-class living experience while also serving our university partners. 

• Serve as the initial point of contact for residents, providing support and resources that promote an exceptional living environment for our residents.
• Remain knowledgeable and updated on university resources and company initiatives in place to assist students with their needs and development. 
• Partner with property leadership to develop, implement, and evaluate administrative processes that enhance the resident experience.
• Organize, host and evaluate resident events and programs that address resident needs, foster community engagement, and enhance. May oversee appropriate student staff to ensure planning, scheduling and execution of resident events with consideration of resident and university needs.
• Help oversee lease policy enforcement, including resident misconduct follow-up and management in partnership with supervisor.
• Effectively address resident concerns and conflicts. Following appropriate escalation protocols as needed.
• Assist with, in partnership with property leadership, the recruitment, hiring, training and development of Community/Resident Assistants to support functions of the student staff role and to create a positive sense of community for residents.
• Act as a liaison between student staff and property leadership to enhance understanding and communication of community and company updates, training and development opportunities, etc. 
• Assist with office administrative tasks using company resources and systems, including package management, incident reporting procedures, etc.
• Assist property leadership with student staff scheduling needs as it relates to the resident experience including office, event, and on-call scheduling.
• Work closely with property leadership to coordinate resident communication which includes but is not limited to safety reminders, entry notices, marketing of community events, community newsletters, company initiatives, and administrative notices.
• Assist with collecting resident feedback and survey results, as well as implementing decided action plans for improvement. 
• Partner with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Uphold confidentiality of property information and adhere to key policy.
• Assists in interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; and addressing complaints and resolving problems.
• Other duties, as assigned by supervisor.

Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation.

Ideal Candidate
The ideal candidate for the Residence Life Coordinator role is an organized and customer-focused individual with experience in administrative support and customer service, who can serve as a reliable resource and point of contact for residents. This role includes supporting communication, event coordination, and administrative processes that enhance the resident experience.

Candidates should be comfortable collaborating with property leadership and partners. While prior experience in residence life is not required, candidates should be ready to grow within a resident experience-focused role.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

• At least 2 years’ of administrative experience
• High school graduate or equivalent
• Strong administrative and customer service skills

Benefits

• Dental
• Vison
• 401(k)
• Medical & Dependent Care Flexible Spending Accounts
• Life Insurance
• Sick Leave
• Paid Time Off
• Paid Maternity Leave
• Health Insurance
• Short Term & Long Term Disability