Refreshment Service Technician

Pay: - Pay varies by location

Location: Elmira, New York



Summary: As a Refreshment Service Technician, you’ll represent American Food & Vending at client locations, driving a company van to service, repair, and maintain vending machines and beverage dispensers. You’ll troubleshoot mechanical and electronic issues, perform routine maintenance, and deliver outstanding customer service.

Responsibilities:

• Operate company vehicles to visit client locations for the repair, maintenance, and installation of vending machines and beverage dispensers for water and coffee.
• Respond promptly to service calls, troubleshoot issues efficiently, and communicate effectively with customers to ensure satisfaction.
• Install, maintain, and repair a variety of vending, beverage, coffee, water, and micro market equipment.
• Conduct systematic inspections of motors, keypads, cooling systems, electrical wiring, and water connections to ensure peak equipment performance.
• Diagnose and resolve mechanical, electrical, and software malfunctions using diagnostic tools and technical manuals.
• Perform scheduled preventative maintenance, including cleaning, lubricating, and calibrating machine components such as pressure gauges and thermostats.
• Maintain cleanliness, sanitation, and presentation standards for all machines and surrounding service areas.
• Manage parts inventory, place orders for necessary repair components, and maintain accurate service documentation and maintenance logs.
• Ensure all installations and repairs comply with applicable plumbing, electrical, and health and safety regulations.
• Safely transport equipment to and from repair facilities as needed.
• Maintain company vehicles and tools in clean, organized, and working condition.
• Collaborate closely with route drivers, fellow technicians, and customer service teams to deliver exceptional client support.
• Perform additional duties as assigned by management.

Qualifications:

• Technical or associate-level training in electronics, mechanics, or related field preferred.
• 2–3 years of experience in equipment maintenance, vending, kiosk, POS, or similar technical repair roles.
• Strong mechanical and electrical troubleshooting skills with knowledge of automated systems, microprocessors, and schematics.
• Proficient with diagnostic tools, handheld devices, and basic service software.
• Excellent problem-solving, time management, and customer service abilities.
• Able to lift 30 lbs., bend, kneel, climb, and work in varied environments.
• Valid driver’s license and clean driving record required.

About Us

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.

Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.

Our Mission

To create moments of happiness through customized hospitality experiences that delight guests and bring people together.

Our Vision

To be the best in the industry at elevating hospitality experiences for places where people want to be.

Our Values: F.I.R.S.T.

Family – Treat people as family.

Integrity – Do the right thing.

Responsiveness – Listen first. Then act with urgency.

Service Excellence – Deliver exceptional experiences every day.

Teamwork – Win together.

American Food & Vending Offers: 

• Weekly pay
• 401K with company match
• Delicious employee meal and beverage during your shift
• Employee Referral Bonus Program
• Employee Assistance Program
• Some positions may include flexible hours and shifts
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans
• Uniforms and Safety Shoes provided
• Learning and advancement opportunities

American Food & Vending is an Equal Opportunity Employer.

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