Customer Care Associate (WFH)

RemoteRemoteFull TimePosted 4 days agoHidden Gem · Himalayas

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

benefit programs
unions
credit unions
association-based groups
member support
eligibility
enrollment
phone
video
coverage options

Nice to have

organized
reliable
detail-focused
professional
patient
service-oriented

Role summary

This is a remote Customer Care Associate position focused on guiding members through benefit programs. Responsibilities include answering questions, confirming eligibility, explaining coverage options, and assisting with enrollment. The role requires strong communication and customer service skills, comfort with phone and video interactions, and the ability to follow established processes and training systems. The company partners with unions, credit unions, and associations to deliver clear information and dependable support.

About Us

We work with members and families across the United States, Canada, and New Zealand, helping them better understand benefit programs designed to provide long-term protection and peace of mind. Through partnerships with unions, credit unions, and association-based groups, we focus on delivering clear information, dependable service, and support members can rely on.

Position Overview

This role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve.

Main Responsibilities

Provide members with benefit information and confirm eligibility
Respond to incoming calls and help direct members appropriately
Follow up with clients regarding questions, requests, or next steps
Explain coverage options in a clear and professional manner
Use Needs Analysis tools to help identify suitable program recommendations
Stay informed on product updates, policy changes, and available offerings through ongoing training
Maintain accurate records and follow established processes

Ideal Candidate

Strong communication skills
Organized, reliable, and detail-focused
Comfortable speaking with members by phone or video
Able to follow training systems and structured procedures
Professional, patient, and service-oriented
Focused on providing a positive member experience

What We Offer

Full training provided from the beginning
100% remote work environment
Weekly pay with strong earning potential
Bonus opportunities
Opportunities for advancement within the organization
Benefits available after 3 months
Supportive team culture with a balanced work environment

Originally posted on Himalayas

Ready to apply?

You'll be redirected to American Income Life Insurance Company's application page.