Defense & Space, IT Services, Government Administration, Cybersecurity

Service Desk Technician

Arlington, VAOnsiteFull Time$50,000–$70,000 /yrPosted 1 month ago

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Required skills

CompTIA Security+
Secret Clearance

Nice to have

Windows Servers

Role summary

AMERICAN SYSTEMS, an employee-owned federal government contractor, seeks a Service Desk Technician to provide first-level technical support. Responsibilities include resolving user-reported software and hardware issues, responding to technical assistance requests via multiple channels, and acting as a liaison between users and internal support staff. The role involves troubleshooting and resolving problems with Windows servers and computer equipment, processing workload assignments, and participating in daily team meetings to discuss assignments, milestones, and system changes. U.S. Citizenship is required for security clearance purposes.

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.

Responsibilities

As a Service Desk Technician, you will have the opportunity to do the following:

Provide first-level contact and problem resolution for all users with assigned software application problems.
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
Respond to users requests for technical assistance in person, via phone or electronically.
Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Qualifications

2+ years' experience in a Service Desk environment
CompTIA Security + REQUIRED
Secret Clearance!

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status

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