Service Desk Support
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Location: Milwaukee, WI (Hybrid)
Only USC and GC
Job Description:
A Service Desk Agent provides first-level IT support, resolves technical issues, and serves as the primary point of contact between end users and IT teams.
Service Desk Agents are responsible for handling incoming technical support requests from users via phone, email, or chat, and providing timely solutions to IT-related issues.
Troubleshooting hardware, software, and network problems on desktops, laptops, and peripherals.
Logging, tracking, and managing service tickets throughout their lifecycle, ensuring Service Level Agreements (SLAs) are met.
Escalating complex issues to higher-level support or specialized teams when necessary.
Providing administrative support, such as updating client records, coordinating service installations, and managing backend operations.
Liaising with internal teams, vendors, and stakeholders to ensure smooth service delivery and customer satisfaction.
Maintaining documentation of troubleshooting steps, solutions, and system configurations for future reference.
Contact:
Snehil Mishra
📧 snehil@ampstek.com
📞 Desk: 609-360-2673 Ext. 125
🌐 www.ampstek.com
