Service Desk Support

L2 Service Desk

• 3-4 years M365 and Microsoft Server
• 4+ years Azure Infra and Admin Experience
• Microsoft Certification
• Candidates having experience in MSP environment and working experience with US based Clients will be given preference.

Required Technical Experience

• Experience supporting Active Directory including group policy, PowerShell scripting & domain trust
• Proven ability to manage server roles & features, regular support operations, end-users support calls.
• Managing Exchange and Office 365 environments
• Have Done Migration work for Office 365 and Azure environments.
• Having hands on good experience on Virtualization (VMWare, Hyper-V)
• Proven experience managing industry-leading cloud provider platforms: Azure
• Experience managing remote access solutions including Microsoft RDS, administration
• Experience in Firewall
• Experience in Patching.
• Sever Administration 2022/2019/2016
• Experience in Intune.
• Experience in MDM.
• Experience in Backup like Veeam etc.
• Experience in Azure or Entra AD, AD Sync and Azure VM.
• Experience working with vendors, Microsoft licensing in an introductory support role
• Proven experience troubleshooting ISP related issue and co-ordination with the vendor's
• Comprehensive knowledge of managed services & multi-tenant support environments
• Must have good written and verbal communication skills.

Preferred Attributes

• An ability to participate in many projects simultaneously.
• Great attention to detail and a high level of organization.
• The desire to work as part of a team.
• Critical thinking aptitude.
• Empathy for our customers and team members and their circumstances and a desire to help them.
• A positive, courteous demeanor.
• An aptitude towards service.
• Ability to learn from experience.