Client Access Coordinator (Reception) - Fairbanks
Required skills
- client access
- reception
- administrative assistance
- scheduling
- demographic information
- insurance information
- check-in
- check-out
- phone systems
- data entry
Nice to have
- medical
- behavioral health industry
Role summary
Alaska Behavioral Health is seeking a Client Access Coordinator in Anchorage to join their Administrative Team. This full-time, non-exempt role involves managing incoming calls, scheduling appointments for clients, collecting demographic and insurance information, and assisting with clinic operations like check-in/check-out. The ideal candidate will have at least two years of relevant experience, preferably in the medical or behavioral health field, and possess strong customer service and communication skills to effectively work with a diverse client and staff population in a fast-paced environment.
Administrative Team
Who We Are
At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive.
About the Team
The Client Access Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Client Access Coordinators are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
What You’ll Do
- Handle incoming calls and route them to the appropriate department or staff member.
- Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
- Collect and verify contact, demographic, and insurance information from clients.
- Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes.
- Communicate and coordinate client and clinic needs to appropriate staff members.Top of Form
Good To Know
- Location: Anchorage, Alaska
- Employment Type: Full-Time, Non-Exempt
- Salary Range: $20.00 to $26.25 per hour (Depending on Experience)
- Professional Growth Opportunities Available
- AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 3% automatically contributed by AKBH, and 5 weeks of PTO for the first year, and 8 weeks of PTO after the first year.
What We Need from You
- At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry.
- Skills to work effectively with a large, diverse client and staff population.
- Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment.
- Regular attendance is required.
Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.
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