Member Experience Manager

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

Member Experience Manager

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “get to a healthier place.” The MXM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The MXM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

Responsibilities

• Lead the personal training team and lead member experience at the club
• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective member and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned

Qualifications

• Previous PT experience is preferred but not required in either a fitness facility or private training environment
• Previous sales experience, preferably in the fitness industry
• Previous experience with fitness club management software is a plus (Club O/S, Club Ready, apps like My Fitness Pal all a plus)
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals