Cartus EVIP Relocation Consultant - US Remote

Primary Function

The Premier Executive Specialist serves as the Single Point of Coordination, owner, and navigator of the relocation process for senior-level / executive customers.

Responsible for delivering high-touch service, managing a reduced caseload, and ensuring timely, efficient support throughout the relocation process.

Major Duties and Responsibilities

Service Delivery & Coordination

• Serve as primary coordinator for all relocation phases
• Deliver high-touch service through:
  • Proactive communication
  • Reduced client touchpoints
  • Supplier coordination
  • 24/7 accessibility for emergencies
  • Needs assessments and documentation support
• Interpret and communicate supplier reports

Program & Product Execution

• Demonstrate knowledge of CARTUS products/services
• Administer relocation programs per company standards
• Coordinate services across assigned customers

Supplier & Internal Coordination

• Maintain relationships with internal/external stakeholders
• Ensure alignment and service consistency

Revenue & Value Support

• Identify cross-selling opportunities
• Support revenue growth initiatives

Operational Responsibilities

• Ensure data integrity in CARTUS systems
• Track policy updates and communicate changes
• Provide data input for customized reports
• Participate in projects and training initiatives

Critical Selection Criteria

• Ability to meet/exceed service goals
• Clear communication skills
• Strong judgment and decision-making
• Interpersonal and influencing skills
• Detail orientation and multitasking
• Team collaboration
• Cultural awareness
• Flexibility and resourcefulness
• Ability to manage stress and organize work

Qualifications / Selection Criteria

• Advanced proficiency in CARTUS systems (Atlas, Benefits Builder, Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word), with the ability to quickly learn new tools and technologies
• 3+ years of experience in relocation, mobility, and in a client-focused service environment
• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

Originally posted on Himalayas