Outreach Coordinator (Knoxville)

Description

Outreach Coordinators are responsible for creating and sustaining new business relationships with qualified referral partners in an assigned territory, for the purpose of facilitating admissions to APEX Recovery Programs. This position is based in Knoxville, and candidates must reside in or near the Knoxville area.

• Identifies, builds, and maintains relationships with key referral partners
• Maintains a regular account servicing schedule that organizes a balance of current account maintenance and new business development
• Manages all client related communication and CRM remotely
• Communication may fall outside of regular business hours (including weekends and nights)
• Occasional overnight travel required
• Effectively converts a referral to an admission by managing the outside referral process
• Outreach Coordinators are measured monthly and quarterly against Key Performance Indicators (KPI’s)
• Has a general understanding of treatment, levels of care, and best practices for treating substance use and dual diagnosis patients
• Possesses the ability to multi-task, and problem solve through varying scenarios
• Operates with integrity when interacting with agencies, hospital staff, discharge planners, and other groups that see addiction
• Appropriate dress required for varying situations
• Adheres to all expense policies, procedures, and limits. Submits monthly expenses via RAMP by the designated deadline
• Builds and maintains productive relationships with admissions, operations, and clinical staff
• Ability to clearly communicate with team members, regarding potential admissions and clients.
• Ability to assist clinical team with discharge planning – utilizing appropriate facilities for transfer of care when needed
• Knowledge of managed care and insurance- as it relates to mental health and substance abuse benefits
• Outreach Coordinators must have the skills and competency to communicate with people at all levels, including- executive management, patients, and external agencies

Requirements

To perform this job successfully, an individual must be able to perform each listed duty in a satisfactory manner. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable those with disabilities to perform the duties listed.

• Reasoning Ability - Ability to use common sense understanding to carry out written or oral instructions. Ability to utilize problem solving skills in standardized situations involving several concrete variables
• Education/Experience - 1+ years related experience and/or training; or equivalent combination of education and experience
• Certificates and Licenses - Valid driver's license, and ability pass MVR check
• Knowledge, Skills, and Other Abilities - Organizational skills ? Ability to multitask ? Ability to travel through an area covering multiple states ? Technologically savvy ? Ability to create reports outlining weekly visits ? Knowledge of the substance abuse industry
• Langue and Verbalization - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and execute general correspondence. Ability to speak effectively before groups of customers or employees of an organization