Program Manager, Enterprise Technology Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Apple's IS&T Enterprise Technology Services is seeking a Program Manager to lead the end-to-end strategy, design, and management of large technical programs. The ideal candidate combines exceptional analytical skills, strong business acumen, a passion for operational excellence and an aptitude for understanding technical concepts — equally comfortable diving deep into complex data and communicating executive-level insights, while leveraging agentic AI tools to improve planning, automate analytical workflows, and enhance decision-making across the organization. Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms — covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production — managing serial numbers, network credentials, and verified software. If you relish challenge, are passionate about building and delivering phenomenal AI products, and are excited by working with a great team in an exciting new technology space, we want to hear from you — please apply!

Description

Large-Scale Program Architecture: Structure and execute multi-stream, high-budget technical transformations. Apply formal consulting frameworks to map complex workflows, quantify ROI, and drive change management across global business units. Stakeholder Engagement: Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling. Business Function Embedding: Work directly alongside business functions to deeply understand their workflows and pain points. Financial & Operational Rigor: Manage program budgets, compute resource allocations, and business case modeling with rigor and precision. Technical Troubleshooting: Drive complex technical blockers and issues during deployment, acting as a liaison between business function needs and the product engineering teams

Minimum Qualifications

6+ years of experience in technical program management and delivery. Exceptional ability to decompose highly ambiguous, unstructured problems. Strong analysis, problem-solving, and troubleshooting skills. Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling. Attention to detail and the ability to master new applications and technologies quickly. Ability to thrive in a collaborative and fast-paced environment, both within your team and cross-functionally. Hands-on exposure to GenAI capabilities and concepts

Preferred Qualifications

Experience at a top-tier management consulting firm (MBB, Big 4) or investment bank. Experience handling technical programs with regulatory impacts Experience building solutions using GenAI, with a strong understanding of LLM application architecture, vector databases, Retrieval-Augmented Generation (RAG), and evaluation frameworks. High proficiency in Python and SQL, with experience building functional applications using AI orchestration libraries (e.g., LangGraph, CrewAI, AutoGen) and integrating enterprise APIs. especially in support of a regulatory environment MBA preferred BS/MS in Computer Science, Software Engineering, or equivalent.