Sr. Engineering Program Manager - Customer Systems

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. At Apple, we don’t just work, we innovate, create, and redefine what’s possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact. Now, the Customer Experience Engineering program team is looking for an extraordinary Engineering Program Manager, someone with a sharp technological mind, a passion for solving complex challenges, and the drive to deliver ambitious, cross-functional projects in a fast-paced environment. Imagine influencing the experiences of over a billion customers worldwide, that’s the scale and impact of this role. If you thrive on challenge, love collaborating with brilliant teams, and get excited about shaping the future of cutting-edge technology, this is your moment. Are you ready to make a difference that only Apple can offer

Description

We are looking for a bold, curious, and driven program leader with a sharp sense of both technology and business. This role is for someone who thrives on challenge, taking full ownership of large, multi-functional initiatives, and delivering them end-to-end. If you are passionate about driving impact, shipping exceptional results, and shaping complex projects that touch millions of customers, this is your opportunity to shine.

Minimum Qualifications

Bachelor’s degree in Computer Science or a related field, or equivalent experience. 8+ years of relevant experience in software and or program management. Strong software project management skills with experience leading large, multi-functional teams to deliver complex initiatives. Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes. Deep knowledge of product development processes, with the ability to drive projects forward with precision, creativity, and collaboration. Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.

Preferred Qualifications

Proven experience driving and delivering critical, end-to-end (E2E) project features across the company, collaborating effectively with multiple cross-functional teams. Adept at leveraging data from diverse sources to generate insights and make informed decisions that guide program direction. Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders. Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments.