Apple Verified
Consumer Electronics, Software, Services, Retail
Community Specialist - Channel Retail
Brampton, Ontario, CanadaOnsiteFull TimeEntry-level (exp-based)Posted 18 hours ago
Role summary
Apple is seeking a Community Specialist for Channel Retail to act as a brand ambassador, promoting Apple products and services to customers and partners within retail stores. This role involves direct sales, customer relationship building, providing product knowledge through training and demonstrations, and ensuring merchandising standards are met. The specialist will travel within their community to deliver outstanding customer experiences and drive sales influence. Success will be measured by the ability to drive influence and sales results. The role requires a passion for Apple, technology, and customer engagement, with a minimum of 1-2 years of related experience. Flexibility in work schedule, typically Wednesday through Sunday, is expected.
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As a Community Specialist, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards. In this position, you will work 40 hours per week with occasional overtime and your work schedule will typically run Wednesday through Sunday, however we do require flexibility as this will change based on business needs. You will be required to provide your own reliable and efficient transportation.
In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.
Typically requires a minimum of 1-2 years of related experience Passion for helping customers and partners understand how Apple technology can enrich lives Curiosity for continuous learning and eagerness to share knowledge with others Outstanding customer focus Excellent communication skills Ability to educate, inspire, and influence others Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale
High level of integrity, trust, and accountability Strong self motivation and ability to work independently in a fast-paced, constantly changing environment Effective time management including ability to multi-task, organize, and prioritize tasks Ambition for driving sales results and recommending Apple solutions is desirable Background in direct sales or solution-based selling is a plus
Description
In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.
Minimum Qualifications
Typically requires a minimum of 1-2 years of related experience Passion for helping customers and partners understand how Apple technology can enrich lives Curiosity for continuous learning and eagerness to share knowledge with others Outstanding customer focus Excellent communication skills Ability to educate, inspire, and influence others Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale
Preferred Qualifications
High level of integrity, trust, and accountability Strong self motivation and ability to work independently in a fast-paced, constantly changing environment Effective time management including ability to multi-task, organize, and prioritize tasks Ambition for driving sales results and recommending Apple solutions is desirable Background in direct sales or solution-based selling is a plus
