Senior Sales Commission Analyst

Charlotte, NCHybridFull TimeSeniorPosted 2 days ago

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Required skills

commission processing
incentive payments
brokers
agents
internal sales teams
W-2 employees
1099 independent agents
weekly
quarterly
commission plans

Nice to have

transportation
logistics
3PL
agent-based commission models
broker-based commission models
commission design

Role summary

Armstrong Transport Group is seeking a Senior Sales Commission Analyst to ensure the accuracy of commission and incentive payments for their brokers, agents, and internal sales teams. This role involves processing payments on various cadences, building and testing commission plans, performing reasonableness reviews before payouts, and serving as the main contact for commission-related inquiries. The analyst will utilize BI tools like Sigma and general ledger systems like Sage Intacct, collaborating with HR, Operations, and Finance. The position reports to the Director of Treasury and Finance Operations and does not involve direct reports. Key responsibilities include commission calculation, data reconciliation, system integrity, stakeholder support, and reporting/analysis.

About Armstrong Transport Group

Armstrong Transport Group is a third-party logistics provider headquartered in Charlotte's South End, with additional locations in Boise, ID, and Schaumburg, IL. We use innovative technology to create seamless connections between shippers and carriers. More than 150 independent agent offices rely on us to grow their businesses, supported by a corporate team of over 230 employees. Armstrong is recognized as a US Best Managed Company and a Top Workplace.

Role Summary

The Senior Sales Commission Analyst owns the accuracy of commission and incentive payments for ATG's brokers, agents, and internal sales teams, covering both W-2 employees and 1099 independent agents on cadences ranging from weekly to quarterly. This role builds and tests commission plans, performs a reasonableness review before every payout release, and is the primary point of contact for commission inquiries. The Senior Analyst works in Sigma (or a similar BI tool) and Sage Intacct (or a similar general ledger), and partners with HR, Operations, and Finance so plan terms arrive complete and every plan is documented end-to-end. The role reports to the Director, Treasury and Finance Operations and has no direct reports.

Responsibilities

Commission Processing and Accuracy

Calculate, process, and release commission and incentive payments on multiple cadences, ranging from weekly to quarterly, for brokers, agents, and internal sales personnel

Process commissions for both W-2 employees and 1099 independent agents, applying the correct treatment for each

Perform a reasonableness review of each commission run before payout release, and hold or correct payouts that fall outside expected ranges

Perform second-person review of the weekly agent settlement file before bank upload

Calculate and process payouts tied to agent agreements, promissory notes, retractions, and addendums

Recalculate adjustments, incentives, or errors arising from commission calculations, and communicate the source of each issue and its resolution to all affected parties

Validate commission data by reconciling sales activity, revenue, margins, and payouts, and trace variances back to the original calculation

Systems and Data Integrity

Use Sigma (or a similar BI tool) to pull, validate, and analyze commission data

Reconcile commission payouts and accruals to Sage Intacct (or a similar general ledger)

Keep employee, plan, and payout data consistent across the HRIS, BI, and GL systems

Support system updates, enhancements, and testing, and recommend payment-processing improvements

Stakeholder Support and Training

Act as the primary point of contact for commission inquiries from employees and agents, and handle escalated questions on complex commission or incentive issues

Explain commission calculations and plan mechanics clearly to sales staff, agents, and non-finance stakeholders

Train new agents and employees on their commission plans and how payouts are calculated

Reviews, Controls, and Reconciliations

Document reasonableness-review exceptions and resolutions, and review recurring issues with sales management

Maintain and strengthen internal controls, documentation, and process standards

Prepare commission accrual reconciliation files for month-end and year-end

Reporting, Analysis, and Plan Design

Build and test new commission and incentive plans before launch, including modeling their cost impact

Prepare commission and incentive summary reports for management

Build attainment and productivity reports for performance management and cost analysis

Support forecasting, accruals, and budgeting related to sales compensation, and flag trends for leadership

Process and Policy

Partner with HR, Operations, and Finance on the plan intake template so all plan terms arrive in one document

Document each commission plan end-to-end, from intake terms through calculation logic, payout, and GL treatment

Review plan assignments for accuracy, including new hires, promotions, and plan changes entered by the settlements team

Draft process and policy updates for review by the Director, Treasury and Finance Operations

Identify and lead process improvement initiatives and other commission projects as assigned

Requirements

4+ years of experience in sales commissions, incentive compensation, or a related finance role, with at least 2 years administering commission plans directly

Experience with a BI tool (Sigma or similar) and a general ledger (Sage Intacct or similar); HRIS experience a plus

Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, nested formulas, large-data modeling)

Demonstrated ability to reconcile complex data sets and trace variances back to their source

Experience with month-end commission accruals and reconciliations

Experience reviewing or approving payment files before release

Strong written and verbal communication, including explaining calculations to sales staff, agents, and leadership

High level of integrity and discretion with confidential compensation data

Ability to manage competing deadlines in a fast-paced environment

Preferred Qualifications

Experience in transportation, logistics, or 3PL environments, especially agent- or broker-based commission models

Experience modeling or designing commission and incentive plans

Bachelor's degree in Finance, Accounting, Business, or a related field

Experience calculating commissions for both W-2 employees and 1099 independent contractors or agents

Exposure to year-end 1099 reporting

Benefits

ATG offers medical, dental, vision, flexible spending, and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and a 401(k) with up to a 3.5% match.

Equal Opportunity

Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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