Director of Consumer Experience

Your future role at a glance

Location: Indianapolis, IN

Facility: St. Vincent Health Corp Office 

Department: Consumer Experience 

Schedule: Full Time | Day-shift

Salary:  $138,258.29 - $195,187.61 per year

Eligible for an annual bonus incentive

How you'll make an impact in this role

• Lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
• Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
• Drive transformative change, accountability, and performance for all CX functions across the market.
• Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
• Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome

What minimum qualifications you'll need

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

What additional requirements you'll need

• Bachelor's Degree required, Master’s Degree preferred
• 5 years of consumer experience leadership, 7 years preferred
• Healthcare background not required
• Experience management background: hospitality, healthcare, etc

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.