Community Manager/Senior Community Manager

As a Community Association Manager, you will serve as the primary management professional for a portfolio of homeowners and condominium associations. 

Board Leadership & Community Governance 

• Serve as the primary advisor and liaison to Boards of Directors 

• Facilitate Board meetings and annual meetings 

• Assist Boards in understanding governing documents, policies, and operational responsibilities 

• Prepare agendas, management reports, and meeting materials 

• Partner with Board members to establish community goals, priorities, and action plans 

• Support committee initiatives and community projects 

Financial Oversight & Budget Management 

• Review monthly financial reports and communicate key insights to Boards 

• Assist with annual budget preparation and planning 

• Monitor expenditures against approved budgets 

• Support reserve planning and capital improvement strategies 

• Review contracts, invoices, and project-related expenses 

• Assist Boards in making informed financial decisions 

Community Operations 

• Oversee the day-to-day administration of assigned communities 

• Conduct routine property inspections and site visits 

• Monitor common area maintenance and vendor performance 

• Coordinate corrective actions and follow-up activities 

• Ensure compliance with governing documents and community standards 

• Maintain accurate community records and documentation 

Project & Vendor Management 

• Manage community improvement projects from planning through completion 

• Solicit and evaluate vendor proposals and bids 

• Coordinate contractor activities and project timelines 

• Monitor project quality, communication, and budget adherence 

• Build and maintain strong vendor relationships 

• Hold vendors accountable for contract performance and service expectations 

Homeowner Relations & Customer Experience 

• Respond to homeowner inquiries and concerns professionally and promptly 

• Facilitate conflict resolution and problem-solving when appropriate 

• Communicate community initiatives, updates, and policy changes 

• Deliver exceptional customer service in a fast-paced environment 

• Maintain positive relationships with residents, Board members, and stakeholders 

Communication & Relationship Management 

• Draft professional correspondence, reports, and community communications 

• Coordinate homeowner notices, mailings, and announcements 

• Use community management systems and technology platforms 

• Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams 

• Build trust through transparency, follow-through, and accountability 

Risk Management & Compliance 

• Identify operational and community risks 

• Support insurance, legal, and compliance processes as needed 

• Ensure required notices, disclosures, and documentation are completed accurately 

• Coordinate with legal counsel, vendors, and Board leadership when appropriate 

• Promote proactive problem-solving to minimize risk and liability 

Minimum Salary: $75,000 (based on experience)

Qualifications

• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of Microsoft Outlook, Word, and Excel
• Ability to learn and utilize proprietary systems quickly and efficiently
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience