Administrative and Client Support Coordinator

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance

At Your Side Home Care is looking for a dependable, organized, and personable Administrative and Client Support Coordinator to join our team! We are a locally operated home care agency that believes in quality over quantity and takes pride in providing personalized care and support to our clients and caregivers.

This position is ideal for someone who enjoys working with people, staying organized, and helping an office run smoothly. You will play an important role in keeping communication flowing between our clients, caregivers, and office team through regular check-in calls, phone coverage, and administrative support.

We are looking for someone who is reliable, detail-oriented, and comfortable managing multiple responsibilities throughout the day. Previous office or customer service experience is preferred, and home care or healthcare office experience is a plus.
What We Offer

• $17 per hour starting pay
• Full-time, Monday through Friday schedule
• Consistent hours, 8:00 AM to 5:00 PM
• Company cell phone provided
• Training and support to learn our office procedures and software
• The opportunity to make a difference by supporting our clients and caregivers

Responsibilities

• Open and close the office, ensuring it is ready for the workday and properly secured at the end of the day
• Answer incoming calls, monitor voicemail and company texts, take accurate messages, and direct questions to the appropriate person
• Make weekly check-in calls to active clients and their representatives to discuss satisfaction, caregiver reliability, and any concerns or unmet needs
• Make weekly check-in calls to caregivers regarding assignments, supplies, communication, and support needs
• Document calls, concerns, and follow-up tasks, making sure outstanding issues are addressed or passed along to the appropriate person
• Recognize and promptly report urgent concerns, missed visits, complaints, and safety issues
• Schedule and confirm appointments, prepare materials, and communicate changes
• Assist with filing, scanning, copying, data entry, correspondence, and preparation of client and caregiver materials
• Sort and distribute incoming mail, maintain office supplies and records, and keep contact lists and assigned logs up to date
• Help maintain office equipment and coordinate building maintenance requests as needed
• Keep daily tasks organized, meet deadlines, and communicate completed work, outstanding items, or concerns to the owner
• Protect confidential information, follow agency policies, and help with other office tasks as needed

Qualifications

• High school diploma or equivalent
• Previous office administration or customer service experience preferred
• Home care or healthcare office experience is a plus
• Strong verbal and written communication skills
• Ability to speak, read, write, and understand English
• Comfortable using email, calendars, Microsoft Word, basic spreadsheets, scanners, and computer software
• Strong organizational skills, attention to detail, and follow-through
• Dependable attendance and a professional, respectful attitude
• Ability to manage interruptions, prioritize tasks, accept feedback, and handle confidential information appropriately

If you enjoy helping people, take pride in staying organized, and want to be part of a team that values dependable service and personal communication, we would love to hear from you!