ATE Support Services Coordinator

Champions Do More

Part time 

M-F 8am-1pm in person 

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

The Support Services Coordinator supports the day-to-day operations of the training center by managing equipment shipments, coordinating travel and facility needs, and assisting with new hire logistics. This role plays a key part in ensuring a smooth, organized experience for employees and visitors by handling operational tasks with consistency and attention to detail. This is a onsite position.

Responsibilities

• Coordinate the shipment of technology, equipment, and materials to new hires prior to their start date
• Track onboarding logistics using a master checklist to ensure all required items are completed before new hire start date.
• Book and manage travel arrangements for new hires attending in-person training, including flights, hotel accommodations, and ground transportation
• Monitor travel schedules and handle last-minute changes or cancellations, ensuring a smooth experience
• Serve as the primary point of contact for new hires regarding travel and logistics
• Submit tickets for technology setup, system access, and workspace or facility needs
• Confirm new hire start dates, shipping addresses, and travel preferences
• Maintain inventory of supplies and reorder items as needed
• Partner with internal teams to ensure all equipment is prepared and shipped on time
• Schedule and track shipments, resolve delivery issues, and confirm receipt with recipients
• Order and coordinate catering for in-person training sessions, accounting for dietary restrictions
• Support on-site training events by preparing materials, setting up rooms, and welcoming new hires
• Assist with vendor meetings, internal tours, and events held at the training center
• Send pre-arrival communications with onboarding, travel, and logistics details
• Identify recurring issues or inefficiencies in the process and recommend solutions
• Maintain documentation and trackers related to onboarding logistics and travel coordination

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 2+ years of experience in logistics, operations coordination, administrative support, or a similar role
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Experience coordinating travel, shipments, or event logistics preferred
• Proficient in Microsoft Office Suite (especially Excel, Outlook) and comfortable learning internal systems or tools
• Excellent written and verbal communication skills
• High attention to detail and ability to follow through on tasks with minimal supervision
• Ability to troubleshoot and adapt quickly to last-minute changes or issues
• Professional, service-oriented attitude with a focus on delivering a smooth experience for others
• Comfortable working both independently and in collaboration with internal departments (e.g., IT, Facilities, Training)
• Ability to lift and carry up to 35 lbs. and must be able to stand for long periods of time in automotive shop environments

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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