Inside Sales Representative

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

This position is hybrid (3 days per week in office) and is located in Austin, TX.

About the team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.

What will you be doing?

Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.

Work to close deals by overcoming objections and persuading customers to become long term customers.

Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.

Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.

Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.

Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.

Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for?

Bachelor’s degree in Business or related field of study a plus

Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.

Track record of over-achieving sales goals

Tenacity to make high volumes of calls to warm leads - this is a call driven role

Excellent telephone and personal demeanor

Strong ability to work cooperatively on a team with other sales representatives

Effective listening and presentation skills

Must have strong organizational, written, and oral communication skills

Must be able to describe products and match their advantages to customer needs

What will make you stand out?

Industry experience in eCommerce, transportation and/or logistics preferred

The Tech

Experience with Salesforce and Salesloft

What do we offer?

🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.

🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!

🌅 We offer 12 paid holidays for all of our US employees!

💰401k employer matching program – because your future deserves a friendly boost!

⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.

🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.

🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).

🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.

🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.

🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.

🧠Employee Assistance Program. We offer up to 8 free mental health sessions.

💪🏽We offer gym discounts to help you stay fit and healthy!

📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.

🔗 Employee Referral Program! We reward employees helping us find top talent!

💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

Sit for prolonged periods of time

Utilize wrist and hands for a prolonged period of time

Walk short distances

Stand for short periods

Speaking and conversing with others

Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.