Gainsight & Customer Success Systems Administrator

Gainsight & Customer Success Systems Administrator

OverviewAvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role will be responsible for optimizing customer lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence.As part of the Customer Success organization, you will partner closely with Customer Success, Technical Account Management, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency. This role will be responsible for optimizing customer and partner lifecycle workflows, driving digital customer engagement, and enabling scalable customer success motions through automation, reporting, and operational excellence. As part of the Business Operations organization, you will partner closely with Customer Success, Technical Account Management, Customer Marketing, Channel, Renewals, Revenue Operations, Product, and Business Systems to ensure our technology investments directly drive customer adoption, retention, expansion, and operational efficiency.What You'll DoCustomer Success Technology Administration• Serve as a primary administrator and subject matter expert for Gainsight.• Ensure platform stability, scalability, governance, and adherence to best practices.• Configure and optimize: o Rules Engineo Success Planso CTAs and Playbookso Lifecycle Managemento Dashboards and Reportingo Journey Orchestrator Programso Customer Health Score Frameworks• Partner with Dynamics administrators and Business Systems teams to maintain data integrity and integration effectiveness across platforms.• Manage system enhancements, testing, documentation, and release processes.

The Salary Range for this role is $75,000–$110,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and, depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.

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