Restaurant Manager - Super Duper Burgers

Super Duper Burgers Born and bred in the Bay Area, Super Duper Burgers is locally owned, community fueled, and obsessed with quality. From our first neighborhood shop to 20+ locations across Northern California, we bring together fresh, locally sourced ingredients, slow-food values, and genuine Bay Area hospitality. We’re building more than the Bay's best burgers here: we’re building a place where people, community, and great food come together.

Position Objective

The Restaurant Manager supports the General Manager in delivering strong daily operations, excellent food quality, genuine hospitality, and a clean, organized restaurant. This hands-on leader owns shift execution, coaches team members, and contributes to the restaurant’s operational and financial performance.

Position Accountabilities

• Guest Experience – Consistently deliver friendly, efficient hospitality and high-quality food.
• People & Culture – Coach and develop Shift Managers and hourly team members while supporting hiring and training.
• Operations Excellence – Maintain strong front-of-house and back-of-house execution, cleanliness, safety, and equipment readiness.
• Financial Performance – Manage shift-level labor, inventory, and waste while supporting budget goals.
• Compliance – Uphold company policies, food safety standards, applicable labor laws, and workplace safety requirements.

Key Responsibilities

Leadership & Team Management:

• Manage and lead with passion, drive, and awareness.
• Exudes positive energy, sets the pace, and motivates the restaurant staff.
• Set clear expectations, maintain open communication, and hold all team members accountable.
• Supervise all staff members and monitor staffing levels throughout the shift.
• Train and develop Shift Managers and front-of-house staff.
• Follow up with Kitchen Trainer and GM to ensure the back-of-house staff is properly trained.
• Escalate employee relations issues to the General Manager.

Guest Experience & Service Standards:

• Ensure that service standards are always met.
• Ensure the restaurant is clean, organized, and always welcoming.
• Ensure the quality of food and beverages is executed to Super Duper standards.

Operations:

• Ensure the facility and equipment are in perfect working condition.
• Maintain proper food and supply levels through accurate ordering and par management.
• Ensure all food safety, sanitation, and cleanliness procedures are followed.
• Help support shift coverage and day-to-day problem-solving across FOH and BOH teams.

Administrative Responsibilities:

• Perform administrative duties including processing of new hire and termination paperwork.
• Ensure timekeeping, tip tracking, and shift documentation are accurate and submitted on time.
• Communicate important updates and company policies to the team consistently.
• Support scheduling based on business needs and labor compliance.
• Ensure all invoices are submitted and accounted for.

Financial Awareness & Support:

•  Follow up to ensure the restaurant operates in alignment with budget goals.
• Monitor sales trends and labor during shifts to help control costs.
• Collaborate with the GM to identify financial opportunities and cost-saving measures.

Experience

• 2+ years of Manager experience in restaurant, hospitality, or a comparable service driven environment.
• Leadership experience in fast-casual, QSR, or high-volume restaurants
• Strong understanding of hospitality-driven service models
• Experience leading teams and managing complex service periods
• Working knowledge of labor management, food safety, and compliance
• Proven ability to coach and develop leaders

Certifications

• Food safety and RBS certification are required
• If not currently certified, employee must complete certifications within 30 days of hire
• Harassment Prevention Training

Physical Job Requirements

The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:

Must be able to remain in a stationary position 80% of the time.

You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant.

All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area.

You may be exposed to hot kitchen areas and walk-in refrigerators or freezers

Compensation & Benefits

• Competitive Salary/Pay aligned with role and experience
• 401 (k) Retirement Savings Plan
• Supplemental phone allowance
• Dining Privileges at 9 of San Francisco's Best Restaurants
• $1,000 Manager Referral Bonus (Applies to all 15 Restaurants in the group!)
• We cover 100% of Health Insurance & Dental for this position
• Employee portal for paystubs, W-2, and benefit access
• Transportation and commuter benefits
• Group gym membership rates
• Career development opportunities
• On-Demand Pay

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.