Travel & Tourism, Leisure, Hospitality

Guest Focus & Supplier Operations Coordinator

Berkeley 801 Cedar, CAHybridFull TimePosted 16 days ago

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Required skills

guest injury
guest illness
case management
vendor contracts
vendor data
service data
COIs
audit reports
Microsoft 365
internal systems

Nice to have

Salesforce
reporting tools
additional language skills

Role summary

This role is responsible for managing guest injury and illness cases, coordinating with internal teams, and documenting case details. It also involves supporting supplier operations by executing tasks related to subcontractor services, updating vendor contracts, and maintaining accurate data in company systems. The position requires strong communication, attention to detail, organizational skills, and proficiency in Microsoft 365, with familiarity in Salesforce or reporting tools being a plus. The work environment is hybrid, with 4 days in-office in Berkeley, CA, and 1 day remote.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Guest Focus Responsibilities:

Manage assigned guest injury and illness cases, prioritizing based on established guidelines.
Communicate with guests via phone and email using approved templates and tone, ensuring clarity and professionalism.
Coordinate with Field Staff and Regional Teams to support ongoing guest needs.
Accurately document case details and updates in internal systems.
Escalate complex or sensitive issues to Leads or Managers as needed.
Assist in tracking and organizing guest feedback data to support team reporting and insights.

Supplier Operations Responsibilities:

Execute assigned tasks to support securing subcontractor services and updating vendor contracts.
Input and maintain accurate vendor, contract, and service data in company systems.
Track deadlines and follow up with vendors to ensure timely completion of required documentation (e.g., contracts, COIs).
Audit reports for changes (added/cancelled services) and communicate updates using established processes.
Support updates to itineraries and systems based on confirmed service changes.
Escalate discrepancies or risks to Leads or Managers for resolution.

What you'll need to be successful:

Strong written and verbal communication skills, with ability to follow guidelines.
High attention to detail and strong organizational skills.
Ability to manage multiple tasks and deadlines in a structured environment.
Comfortable learning and using internal systems and tools.
Ability to work independently on assigned tasks while seeking guidance when needed.
Proficiency in Microsoft 365.
Familiarity with Salesforce or reporting tools is preferred.
Additional language skills are a plus.

Work Environment:

On-Site, Berkeley, CA
4 days in-office, 1 day work from home

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