Lifestyle and Community Association Manager

Esplanade at Northgate, located in Indian Trail, NC, is pleased to announce an excellent career opportunity for a Lifestyle and Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. Overview:  A Lifestyle Manager is primarily responsible for identifying, coordinating, and marketing all resident programs including recreational, social, travel, cultural, educational and entertainment designed to enrich the quality of life and enhance the vibrancy of the community for residents. Responsibilities encompass program development, facility scheduling, administration of clubs, and overall program promotion, publicity, and marketing. A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team, and Vendors to provide the unparalleled service, accountability, and the ultimate lifestyle experience for our members. Supervisory Responsibilities: (approximately 5% of time within any given week)

• Hires entry-level Lifestyles related positions.
• Trains new team members in the company’s policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned team members.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of team members as needed and in accordance with company policy.

Lifestyle Manager Responsibilities: (approximately 75% of time within any given week)

• Plan, coordinate, and implement resident programs, classes and special community-wide event/s. Secure all entertainment, food, decorations, and items necessary to carryout event/s. In planning, solicits input and involvement from residents to stimulate participation and awareness of the robust and facilitated lifestyle opportunities available.
• Assist residents, chartered clubs, and community organizations in the scheduling of Association facilities, to include program and room requirements, coordination with other Association departments and arrangements for the collection of fees as applicable.
• Assess overall success of event/s through focus groups and evaluations.
• Manage the Association Facebook page (if applicable).
• Knowledge and understanding of the budget.
• Distribution of access control cards.
• Work with residents to assist in the establishment of chartered clubs. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance, and acts as a general overseer.
• Oversee the pool area for compliance.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Oversee the operation of the membership desk and/or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control and required documentation. 
• Partners with the Community Manager to identify, coordinate and market all community events, programs, and services.
• Oversees all facilitators to ensure facilities, events, classes, and customer service meet the needs of the residents.
• Oversee the New Resident Orientation presentations to ensure adequate promotion, room set-up, amenities, and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Provide weekly Lifestyle Newsletter to Community Members.
• Attend Board of Directors meetings, club and committee meetings as required.
• Perform all other duties as directed.

CAM Responsibilities: (approximately 20% of time within any given week)

• Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end and annual reporting as required.
• Monitors the quality of the HOA’s products and services and ensures maximum member and guest satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment. 
• Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance. 
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related to the Association.
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being.
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members.

Physical, Mental, and Visual Skills: Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including Outlook, Word, and Excel. Public speaking skills are important to the effectiveness off this position and have highly effective interpersonal skills, problem solving, point of sale system, registration processes, policies and procedures, equipment, material, and products, etc. Ability to work with elderly and children. Ability to communicate effectively with other members, guests, and employees in one-on-one and small group situations in a fast-paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes. Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs. occasionally, up to 30 lbs. frequently, and up to 20 lbs. constantly. Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting. At times, may be required to operate a motor vehicle. Education & Experience: 

• High school diploma or equivalent.
• At least two years related experience required.

Working Conditions: 

• Works indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and or solvents if proper safety procedures are not followed.
• This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

This job description includes, but is not limited to, the duties and responsibilities noted above. Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion. About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.