RiseMe
Bandwidth Inc. logo
Bandwidth Inc. Verified
Telecommunications, Software, CPaaS

Enterprise Customer Implementation Specialist

Raleigh, NCOnsiteFull TimePosted 23 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • B2B SaaS
  • VoIP
  • SIP
  • telecommunications
  • CRM
  • Monday.com
  • ambiguous situations
  • competing priorities

Nice to have

  • CPaaS
  • API-based
  • 10DLC
  • Toll-Free Verification
  • porting processes
  • Sales

Role summary

Bandwidth is seeking a Global Customer Implementation Specialist to manage the full implementation lifecycle for assigned accounts. This role involves building project plans, managing customer relationships, coordinating internal teams, and ensuring timely delivery of services. The specialist will configure customer environments, troubleshoot technical issues, and communicate proactively with customers and stakeholders. The ideal candidate has 3+ years of experience in implementation, project management, or technical customer-facing roles within B2B SaaS or technology, with working knowledge of VoIP, SIP, or telecommunications concepts. Proficiency in CRM and project management tools is required. Experience in CPaaS, telecommunications, or API-based environments is a plus.

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Enterprise Customer Implementation Specialist is the execution engine of the Implementation team, turning plans into action, coordinating across teams, and driving customers to a successful launch. You own each customer relationship from the moment a deal closes through graduation to long-term support. Your mission is to get customers live on the Bandwidth network as quickly and seamlessly as possible, so they start seeing value sooner, and you take personal responsibility for making that happen.

You independently manage multiple large, complex enterprise customer implementations at once, each with its own priorities, stakeholders, and moving parts. You lead the engagement from planning through execution: building project plans, managing customer relationships, aligning internal teams, and holding everyone accountable to timelines and commitments, including the customer. You look beyond tasks and checklists to understand what each customer is trying to achieve and shape the implementation experience around those goals.

What You'll Do:

  • Own each customer engagement from case creation through graduation. Build the project plan, establish milestones, assign action items, and hold every stakeholder accountable to committed timelines.
  • Spot engagements at risk of stalling before they become delays. Take action to get things moving, and escalate directly when needed. Involve Sales when a business-side conversation is required.
  • Drive issue resolution across cross-functional teams. When testing, provisioning, or implementation uncovers issues, engage the appropriate teams, establish clear ownership and resolution timelines, and follow through until the problem is resolved.
  • Set up and configure customer accounts, and guide customers through required onboarding steps, compliance submissions, and testing to get them ready for launch.
  • Set expectations from day one. Lead customer calls, training sessions, and regular status updates, communicating progress, risks, and changes before anyone has to ask.
  • Follow through on every open item. Provide clear, specific, timely updates so customers and internal teams always know the status, next steps, and who's responsible.
  • Deliver complete handoffs to the long-term support team, ensuring full context, thorough documentation, and no unresolved items.
  • Keep CRM and case management systems accurate and current in real time.
  • Identify recurring friction, process gaps, and product issues, and bring them to leadership with supporting context and recommendations.

    • What You Need:

  • 5+ years of relevant experience in customer-facing implementation, project management, or technical delivery roles within B2B SaaS, telecommunications, or a similar environment, ideally with large enterprise customers.
  • Proven project ownership: Ability to independently manage multiple large, complex customer implementations simultaneously, driving each from initiation through successful completion.
  • Cross-functional influence: Ability to build alignment and drive action across teams you don't directly manage, resolve issues collaboratively, and escalate when necessary while maintaining strong working relationships.
  • Strong communication skills: Excellent written and verbal communication. You set clear expectations, provide proactive updates, and keep customers and internal stakeholders informed so no one has to chase you for status or next steps.
  • Sound judgment and prioritization: Ability to navigate competing priorities, make independent decisions, and maintain urgency, momentum, and quality across multiple engagements.
  • Technical aptitude: Working knowledge of voice, messaging, and APIs, with the ability to configure customer accounts, guide implementations, recognize common issues, and ask the right technical questions. Curiosity and the ability to learn quickly matter more than deep technical expertise.
  • Tools and systems: Proficiency with CRM platforms and project management tools, along with a commitment to accurate, timely documentation.
  • Education: Bachelor's degree

    • Bonus Points:

  • Industry experience: Experience in CPaaS, telecommunications, or API-based product environments.
  • Messaging and porting knowledge: Familiarity with 10DLC registration, Toll-Free Verification, and telephone number porting processes.
  • Regulatory awareness: Familiarity with compliance requirements and regulatory considerations for international voice services.

    • The Whole Person Promise:

    At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

    • Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

    Applicant Privacy Notice

    Ready to apply?
    You'll be redirected to Bandwidth Inc.'s application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.