Platform Manager - Enterprise Credit

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

This job will work with an Enterprise Credit application called theHUB, which is a flexible and highly customizable workflow management and data capture platform. As a member of theHUB Administrative team, this job will work with a variety of stakeholders within Enterprise Credit and Global Technology to build out new functionality for theHUB, enhance / fix existing functionality, onboard new programs on to theHUB, and manage the strategic vision of the platform. 

Responsibilities:

• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes
• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption
• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment
• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners
• Manages User Acceptance Testing execution and documents evidence of success prior to release
• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals
• Understand how theHUB works and how it can be used to support new processes
• Work with process owners from across Enterprise Credit to understand their current process and to develop a new target state process for when their process has been onboarded on to theHUB
• Work with Global Technology to triage issues escalated by platform users

• Develop materials for stakeholders and senior leaders to keep them apprised of the strategic direction for theHUB, progress on building new functionality, and current system usage

Required Qualifications:

• 3+ years experience working in the software development lifecycle
• 2+ years experience in process design

Desired Qualifications:

• Familiarity with credit platforms such as CreditCenter, GUS, and Workplace, etc.
• Experience in Enterprise Credit
• Familiarity working with policies, standards, procedures, and regulatory requirements
• Able to develop high quality PowerPoint presentations
• Experience using applications such as Jira and and Tableau
• Able to write and/or understand SQL queries

Skills:

• Influence
• Problem Solving
• Process Effectiveness
• Production Support
• Technical Troubleshooting
• Agile Practices
• Attention to Detail
• Planning
• Prioritization
• Release Management
• Adaptability
• Change Management
• Critical Thinking
• Research
• Usability Testing
• Strong understanding of the application development process inclusive of planning, testing, and deployment activities
• Understanding of programming concepts with some familiarity with Python, SQL, and database structures
• Able to map and understand process flows
• Able to manage projects of various sizes and complexity
• Professional verbal, written, and interpersonal communication skills
• Strong analytical skills with the capacity to find creative solutions for complex problems 
• Self-starter able to operate comfortably in a changing environment with minimal direction

• Ability to work independently while keeping others aware of what is going on within their coverage area

Shift:

Hours Per Week: