Sr Cust Serv Specialist
Required skills
- Customer focus
- Empathy
- Interpersonal verbal communication
- Interpersonal written communication
- Desire to learn
- Software applications
- Software updates
- Process updates
- Saturday hours
- Active Listening
Nice to have
- Difficult client situations
- Service setting
- Banking
- Food service
- Retail
- Hospitality
Role summary
Bank of America is seeking a Sr Cust Serv Specialist to join their team. This role focuses on helping make financial lives better by driving Responsible Growth and delivering for clients, teammates, communities, and shareholders. The ideal candidate will have a strong customer focus, empathy, and excellent communication skills, both verbal and written. They should be adept at problem-solving, critical thinking, and leveraging multiple software applications. While not strictly required, experience with difficult client situations, banking operations, and the financial industry is desired. This is a full-time, onsite position requiring 40 hours per week, including some Saturday hours.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Requirements:
•A desire to advocate for internal/external clients to meet and exceed their expectations (Customer focus)
•Ability to show a genuine concern for people, their needs, and their perspectives with voice tone, word selection, and listening (Empathy)
•Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy-to-understand manner, and clearly articulate why a solution is the best course of action
•Interpersonal written communication skills to accurately document activity in proper business writing
•Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking)
•Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)
•Ability to leverage multiple software applications to execute an intricate process
•Ability to remain current with iterative software and process updates
•Ability to work Saturday hours as required
Desired:
•1+ years of experience working with clients and handling difficult client situations in a service setting such as banking, food service, retail, hospitality, sales, call center etc.
•1-2 years of experience in the Banking/Financial Industry
•Basic understanding of banking product and operations
•Basic understanding of estate settlement
•Communication strategies for clarifying information or de-escalating a situation
Skills:
•Active Listening
•Attention to Detail
•Critical Thinking
•Decision Making
•Oral Communications
•Recording/Organizing Information
•Conflict Management
•Problem Solving
•Research
•Written Communications
•Customer Service Management
•Customer and Client Focus
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40