Site Reliability Engineer Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

The API Services Platform supports a large enterprise ecosystem with 600+ client AITs, 10,000+ servers, and 40,000+ runtimes across 20+ middleware products. A significant portion of this environment—including TIBCO, Mule 3.x, and legacy Anypoint platforms—is End-of-Life (EOL) and carries a substantial vulnerability footprint.

With the emergence of AI-driven vulnerability discovery and rapidly evolving cyber threats, the organization is accelerating:

• Platform remediation and modernization

• Resilience and reliability engineering practices

• Security hardening of runtime infrastructure

• Adoption of observability-driven operations

This role is critical to ensuring high availability, reliability, and security of mission-critical API platforms at enterprise scale.

Responsibilities

• We are seeking an experienced Site Reliability Engineer (SRE) Lead to drive platform reliability, observability, and operational excellence across the API Services ecosystem.
• This role combines:
• Production engineering and reliability leadership
• Platform security and vulnerability remediation
• Ownership of large-scale, distributed runtime environments
• Leading reliability engineering for high-scale API platforms (40K+ runtimes)
• Driving EOL remediation and platform stabilization efforts
• Implementing SRE best practices:
• SLIs / SLOs / error budgets

Required Qualifications

• 5+ experience in Site Reliability Engineering / Production Engineering
• Hands-on expertise with:
• MuleSoft, TIBCO, or similar middleware platforms
• Large-scale distributed systems and runtime management
• Deep understanding of:
• System reliability, scalability, and high availability design
• Incident management, root cause analysis, and problem management
• Experience with:
• Observability tools (e.g., Dynatrace, Splunk, Prometheus, Grafana)
• CI/CD pipelines (Jenkins, Git, Ansible)
• Strong scripting/automation skills:
• Shell, Python, PowerShell
• Experience managing Linux/Unix and Windows production environments
• Knowledge of:
• Microservices, API platforms, and cloud-based architectures
• Understanding of:
• Platform security, vulnerability remediation, and risk mitigation in production systems
• Excellent troubleshooting skills in high-pressure, real-time environments

Desired Qualifications

• Experience implementing SRE frameworks (SLIs, SLOs, error budgets)
• Familiarity with:
• Kubernetes / containerized platforms
• Infrastructure as Code (Terraform, Ansible)
• Exposure to:
• AI-driven operational monitoring or security tooling
• Large-scale platform modernization or migration programs
• Middleware certifications (MuleSoft or equivalent)
• Experience in regulated environments (e.g., financial services)

Shift:

Hours Per Week: