Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Line of Business Description:

Upon the identification of accounts potentially containing abandoned property the Abandoned Property team confirms each item is actually abandoned and then takes custody of the confirmed abandoned property and delivers ownership of the property to the applicable government through a process called escheatment.

Responsibilities:

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by reviewing abandoned accounts, supporting client claims, and resolving reinstatement, distribution, and escheatment exceptions
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by reviewing abandoned accounts, supporting client claims, and resolving reinstatement, distribution, and escheatment exceptions
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by conducting due diligence outreach, confirming client responses, and supporting account reactivation and claim requests
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units by evaluating regulatory requirements, generating regulatory reports, and identifying process impacts across business partners and support teams

Required Qualifications:

• Minimum of 1 year of experience processing transactions, records, requests, or documentation in an operations, financial services, regulatory, or related environment
• Experience researching and resolving moderately complex operational issues, exceptions, discrepancies, or client requests while following established procedures and requirements
• Experience reviewing information, applying judgment, and making decisions that impact client accounts, transactions, or operational outcomes
• Experience managing multiple priorities and meeting quality, accuracy, and timeliness expectations in a high-volume environment
• Experience working with clients, business partners, or internal teams to obtain information, resolve issues, and provide status updates
• Experience identifying potential risks, regulatory impacts, or process issues and escalating concerns appropriately

Desired Qualifications:

• Experience supporting abandoned property, unclaimed property, escheatment, regulatory reporting, or other compliance-related processes
• Knowledge of wealth management, banking, brokerage, retirement, or investment products and services
• Experience conducting due diligence activities, validating client information, or supporting account reinstatement and asset distribution requests
• Experience preparing reports, maintaining records, or supporting regulatory, audit, or control-related activities
• Education, training, or certification in business, finance, accounting, economics, compliance, or a related field

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.