Patient Service Specialist
Required skills
- High School Diploma
- GED
- Medical Office Experience
- Front Desk Experience
- Greet patients
- Register patients
- Schedule patient appointments
- Collect co-pays
- Conduct insurance authorizations
- Conduct insurance verifications
Nice to have
- Insurance Verification Experience
- Health Care Experience
Role summary
We are seeking a Patient Service Specialist to manage the front desk and business operations of our outpatient physical therapy center in Sun City, AZ. Responsibilities include greeting and registering patients, scheduling appointments, collecting co-pays, managing insurance authorizations and verifications, and communicating with various external parties. A High School Diploma or GED, 1 year of medical office experience, and 1 year of front desk experience are required. Experience with insurance verification and healthcare is preferred. This is a full-time, onsite position offering competitive hourly pay and benefits.
Overview
Position: Patient Service Specialist
Location: 10503 W Thunderbird Blvd., Ste 200, Sun City, AZ 85351
Type of Employment: Full-time
Schedule: Weekdays, Monday through Friday
Compensation: $18.00 - $22.00/hour (based on experience)
When patients enter our outpatient physical therapy center in Sun City, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year of Medical Office Experience
- 1 Year of Front Desk Experience
Preferred:
- Insurance Verification Experience
- Health Care Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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