Application Support Specialist II

Job Details: Level: Experienced, Job Location: Corporate Administration - Gardena, CA, Position Type: Full Time, Salary Range: $28.81 - $34.57Hourly, Job Shift: Day, Benefits: Health, Vision, & Dental Insurance Long Term Disability Insurance Basic Life and AD&D Insurance Employee Assistance Program (EAP) 401K Plan 10 Paid Holidays including 1 Floating Holiday Paid Sick Time 2 weeks Paid Vacation Time Statement of Purpose The Application Support Specialist II is responsible for ensuring the high availability, reliability, and optimal performance of mission-critical business applications. This role provides expert-level technical support, leading complex troubleshooting efforts, and root-cause analysis to minimize business disruption and drive continuous system improvements. Major Tasks, Duties and Responsibilities Responsibilities include handling escalated troubleshooting, managing configurations, and analyzing root cause issues. Help to protect data integrity, ensure regulatory compliance such as HIPAA, CMIA, CFR Provide advanced technical assistance support on electronic health record applications. Provide oversight on external agency websites and public portals Support various assorted business and clinical applications. Provide support for provisioning, deploying, administering, monitoring, maintaining, vendor applications Designed and refined SQL Server replication topologies encompassing Publisher, Distributor, and Subscriber setups to efficiently support the distribution of enterprise-level applications. Provide support services within a hybrid cloud environment, including AWS, Azure, GCP, and on-premises data centers. Writes business requirements, functional designs and test cases for support fixes, ongoing enhancements and projects Support efficient workflows for clinical and administrative staff, providers, and partners. Assists in the development of key strategic attributes for the client’s information technology strategy Independently perform expert level analysis and design by translating business requirement requirements into technical specification Document complex processes, procedures, system configurations and specifications Prepare specified documentation guides, procedure manuals, tutorials, handbooks, and any other user documentation. Maintains familiarity with BHS policies and procedures and other applicable regulations to perform job duties accordingly. Participate in safety programming to promote client and staff safety Maintain professional boundaries and standards. Treat clients with respect, care, and concern. Comply with confidentiality requirements at all times. Maintain health and safety standards of facility. Recognize personal biases working within diverse populations. Maintain cultural sensitivity at all times. Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts. Attend meetings and trainings and participate in committees as assigned. Other duties as assigned. Application Support Specialist II Competencies and Performance Expectations: Ability to multitask efficiently while maintaining accuracy. Ability to deliver prompt, impactful outcomes. Able to develop and implement proactive, automated solutions and processes. Able to quickly prioritize and efficiently complete tasks of varied scope, scale, and technical requirements. ability to act as a role model in demonstrating customer service, integrity, and ethical behavior. Ability to complete the above major tasks, duties and responsibilities Ability to demonstrate professional judgment and decision-making Ability to adhere to professional standards Able to sit at a desk, use a keyboard, write and physically perform other job duties. Ability to manage multiple deliverables or projects and work with tight timelines Prerequisite Qualifications A combination of education, training and work experience equivalent to: Bachelor’s Degree with six (6) years related experience OR associate degree with eight (8) years related experience OR High School or equivalent with ten (10+) years related experience. Exhibit strong analytical skills with the capability to acquire, retain and leverage advanced technical competencies. Strong problem-solving skills and ability to work independently and collaboratively. Exhibits excellent communication and interpersonal skills. Strong customer service, communication, and project management 3+ years of experience with structured databases such as PostgreSQL, SQL Server, Snowflake or similar technologies Working knowledge on Oracle forms and web apps Working experience with unstructured databases such as NoSQL, Amazon DynamoDB, MongoDB, or similar. Familiarity Regulatory Reporting topics Must have valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business. Qualifications: