Technical Service Technician
Required skills
- service technician
- engineering background
- electrical troubleshooting
- motor control circuits
- ERP systems
- MS Outlook
- MS Word
- MS Excel
- product warranty
- schematic drawings
Nice to have
- compressed air treatment products
- team-oriented
- dynamic
- unique
- driven individuals
Role summary
BEKO is seeking a Technical Service Technician to provide support for compressed air treatment products and systems. This role involves troubleshooting and resolving technical issues for internal and external customers via phone, email, and internet. Responsibilities include performing in-house calibration, tracking returns, processing warranty claims, inspecting and testing equipment, and disassembling/repairing malfunctioning components. The technician must be able to read technical documentation and diagrams. The position requires proficiency in ERP systems and MS Office Suite, with a background in service or engineering and strong electrical troubleshooting skills.
The Technical Service Technician will provide support to new and existing customers for compressed air treatment products and systems. This position requires travel on occasion for training but will not be more than 5% of the time, and the person will work from the company’s headquarters in Atlanta.
Given the BEKO’s strong team-oriented work environment, BEKO is strongly interested in dynamic, unique, and driven individuals who can work within this environment.
Areas of Responsibility:
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For all areas of support, customers can come in the form of internal as well as external. Most customers for this role will be internal.
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Troubleshoots and resolves technical issues with Company air treatment equipment utilizing telephone, e-mail, and Internet support.
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Supports internal and external customers in performing part identification.
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Performs in-house calibration as needed for specialty sensors.
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Tracks all returns with accurate data entry into our business management system.
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Provides data to support written reports as necessary or as requested by the customer.
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Process warranty & claim services according to MRP requirements.
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Inspects and tests malfunctioning equipment, following manufacturers and Company’s specifications, and using test and analysis instruments.
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Must be able to read and understand schematic drawings, technical manuals, wiring diagrams, airflow sheets, and P&ID diagrams.
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Disassembles malfunctioning equipment and removes, repairs, or replaces defective parts, such as refrigerant compressors, valves, or controllers.
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Support Technical Service Training to BEKO distributors as required.
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Other duties as assigned.
Job Requirements:
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Demonstrated ability to understand and analyze product warranty
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Demonstrated ability to use ERP systems as well as MS Outlook, MS Word, & MS Excel.
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Good written and verbal communication skills.
Necessary Skills:
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Background of a service technician or engineering background
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Electrical troubleshooting and understanding of elementary motor control circuits
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Problem-solving to identify, analyze, and resolve issues promptly
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Ability to clearly communicate technical information verbally and in writing
