Custom Home Technical Specialist

Job Description

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
• Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
• Repairs products in clients' systems and expedites exchanges, installation, and programming.
• Maintains accurate records for all post-installation technical activities.
• Educates customers on their purchased equipment, including system operation tutorials.
• Provides additional onsite training to installers.

Basic qualifications

• 2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent
• 2 years of customer service experience
• Current, valid driver's license
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Must be at least 21 years of age
• Able to lift 75 pounds individually or 150 pounds as part of a team
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

• Consumer Electronics Industry Certification in networking, home automation, system integration, or similar area
• Experience in an in-home installation environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.