Retail

Agent, Client Care, Geek Squad City

Brooks, KYOnsiteFull TimeEntry-level (exp-based)$17–$25 /hrPosted 6 days agoVisa sponsorship available

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Required skills

phone based customer service
Windows based operating systems
multitask
POS systems
credit card transactions
Geek Squad City
retail
corporate
Client
repair status

Nice to have

proprietary systems
computer hardware
data recovery processes
UPS procedures and systems

Role summary

Best Buy is seeking a Client Care Agent for Geek Squad City to handle inbound and outbound calls, research client inquiries, and process payments via POS systems. This role involves resolving discrepancies related to repair status or unit recovery by collaborating with internal teams and clients. Responsibilities include communicating updates on repairs and data recovery, providing client-centric solutions, and answering inquiries via various channels. Basic qualifications include 6 months of phone-based customer service experience, strong communication skills, Windows OS knowledge, and multitasking ability. Preferred qualifications include experience with proprietary systems and knowledge of computer hardware and data recovery.

Job Description

At Best Buy we bring technology products, services and solutions to people’s lives in meaningful ways. We believe in unleashing the power of our people and utilizing their unique talents, life experiences, beliefs and backgrounds to create incredible experiences for our customers.

Our Agent of Client Care is responsible for Client communication via inbound and outbound calling, researching Client inquiries and collecting payment through POS systems. The Manager will resolve any discrepancies or issues with the repair status or recovery of units by partnering with Geek Squad City, retail, corporate and Client.

Key accountabilities:

Respond to incoming Client calls and retail escalation as well as placing outbound calls concerning updates on Client repair or Data Recovery and keeping the Client informed through the repair process
Research Client or part issues through proprietary systems and provide Client centric solutions to ensure a quality Client experience
Responsible for accurately processing credit card transactions via POS
Answer Client inquiries via email, phone or live chat in a professional manner while obtaining all necessary details of their concerns
Utilize trained out knowledge of retail and repair functions including parts, shipping, receiving, and entitlement to effectively address customer concerns
Communicate verbally and through written correspondence with GSC, retail and corporate partners about DRD, work completed, parts, warranty, entitlement and shipping

Basic Qualifications:

6 months experience with phone based customer service work
Strong written and verbal communication skills
Knowledge and application of Windows based operating systems
Ability to multitask while maintaining attention to detail
Able to sit for long periods of time
Able to work independently in a fast-paced team environment

Preferred Qualifications:

6 months using proprietary systems
Knowledge of computer hardware and data recovery processes
Knowledge of UPS procedures and systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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