IT Helpdesk Support, Digital Ops
Required skills
- IT Support Technician
- helpdesk
- computer hardware
- audio video
- basic networking
- printing
- ticketing system
- remote troubleshooting
- new hire training
- Windows
Nice to have
- MDM software
- iOS
- MacOS
- Android
- Slack
- Zoom
Role summary
BETA is seeking an IT Support Technician for their helpdesk team to provide frontline IT support. Responsibilities include resolving technology issues for end-users, managing ticketing systems, performing remote troubleshooting, conducting new hire training, maintaining AV systems, and creating IT documentation. Requires proficiency in Windows, Mac, and Linux, user account management via Entra ID/Active Directory and MDM software, and strong technical writing skills. Preferred qualifications include experience with MDM for iOS/MacOS/Android, collaboration tools (Slack, Zoom, Teams), Atlassian products (Confluence, Jira), ERP/PLM/ALM software (PLEX, Polarion, 3DX, Solidworks), Powershell scripting, basic network troubleshooting, and AV equipment support.
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience
How you will contribute to revolutionizing electric aviation:
Minimum Qualifications:
Above and Beyond Qualifications:
Physical Demands and Work Environment:
The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.
Compensation$28—$32 USDBuild electric airplanes with us!
BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding.
We encourage all driven candidates to apply, even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
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