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Customer Success Representative | Betty CA

Calgary, ABOnsitePart TimePosted 4 days ago

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Required skills

  • AGCO
  • AGLC
  • B2C operator
  • Ontario
  • Alberta
  • email
  • live chat
  • customer feedback
  • customer satisfaction
  • customer engagement

Nice to have

  • premium customer experience
  • career development
  • skills development
  • health insurance
  • discretionary bonus
  • employee discounts

Role summary

Betty is an entertainment company operating at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is seeking a Customer Success Representative to provide fast, empathetic, and helpful responses to customer inquiries via email and live chat. The role involves explaining platform features, collecting customer feedback, and maintaining a positive, service-oriented approach to ensure high customer satisfaction. Requirements include some customer service experience, good typing skills, strong communication and active listening, patience, empathy, professionalism, a growth mindset, organization, time management, and English fluency. The company offers a discretionary bonus, premium health insurance, career development, and a fun team environment.

About Us:

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, and by the Alberta Gaming, Liquor and Cannabis Commission (AGLC) in Alberta. We're here to set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:
  • We are honest - we value honesty in all aspects.
  • Bring the Olives - we offer premium customer experience.
  • Think Big - we believe in always striving for more.

    • Key Responsibilities:

  • Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.
  • Support customers by explaining core features and helping them get the most out of our platform.
  • Collect valuable feedback during interactions and share insights to help improve our products and services.
  • Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.
  • Learn and apply best practices for customer engagement while building your expertise in the platform.

    • Requirements:

  • Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).
  • Good typing skills (or a commitment to enhance speed and accuracy).
  • Strong communication and active listening skills, with a passion for understanding and solving customer needs.
  • Patience, empathy, and professionalism when interacting with customers.
  • A growth mindset and a desire to quickly learn new systems, processes, and tools.
  • A knack for organization and time management, even in busy environments.
  • Fluency in English (spoken and written).

    • What we offer:

  • Discretionary bonus
  • Premium Health insurance
  • Career and skills development opportunities
  • Fun and collaborative team environment
  • Exclusive employee discounts and perks through Perkopolis

    • The salary range for this role is CAD 55,000 to CAD 60,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs.This is a backfill within our team.

    Additional Information

    At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

    Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

    Ready to apply?
    You'll be redirected to Betty's application page.

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