ServiceNow Business Analyst

RemoteRemoteFull TimePosted 1 month agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

ServiceNow
Business Analyst
analytical
independent judgement
decision making
implementation
requirements gathering
user stories
business process
system analysis

Nice to have

ServiceNow System Administrator
CSA
CMDB
SACM
Service Catalog
Continual Improvement

Role summary

Beyond20 is seeking a ServiceNow Business Analyst with strong analytical and communication skills to join their implementation practice. The role involves working with project teams to gather requirements, translate business needs into technical specifications, and facilitate knowledge transfer. Candidates should be comfortable explaining complex concepts to non-technical users and will operate with significant autonomy. Experience with ServiceNow, business process analysis, and system analysis is essential. Preferred qualifications include ServiceNow certifications, CMDB/SACM/Service Catalog experience, Continual Improvement knowledge, ITIL best practices, and Scrum Master certification.

Beyond20 is seeking a strong ServiceNow Business Analyst to join our growing consulting and implementation practice. We are looking for candidates that have an analytical way of thinking and can explain difficult concepts to non-technical users. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.

Essential Duties and Responsibilities:

Work with ServiceNow implementation project teams, gathering requirements and drafting user stories.
Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
Provide group facilitation, training, and additional forms of knowledge transfer. Serve as the key coordinator between customers and multiple project teams

Required Qualifications:

3+ years of experience as a ServiceNow business analyst
Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members
Excellent problem-solving and collaborative skills
Strong leadership and team building skills
Eligible to obtain and maintain Government Security Clearance.

Preferred Qualifications:

ServiceNow System Administrator (CSA) certification
Experience with CMDB, SACM and/or Service Catalog analysis
Experience with Continual Improvement initiatives
Understanding of ITIL best practices
ITIL Foundations training or certification
Certified ScrumMaster (CSM) Certification

Originally posted on Himalayas

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