Cybersecurity, Software

Technical Account Manager

RemoteRemoteFull TimePosted 10 days ago

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Required skills

cyber security
SaaS
post sales
customer satisfaction
product features
product upgrades
health checks
customer Environment Profiles
ticket resolution
cross-functional teams

Nice to have

SQL
Scripting language
Cloud technology
Linux

Role summary

BeyondTrust is seeking a Technical Account Manager to join their cybersecurity SaaS team. This role involves collaborating with strategic customers, acting as a subject matter expert on BeyondTrust's products, and supporting long-term enhancement and expansion plans. Responsibilities include providing technical and product knowledge, educating clients, completing technical assessments, facilitating upgrades, performing health checks, driving ticket resolution, and maintaining overall account health. The ideal candidate has 5+ years of experience in customer-facing technical roles, excellent customer service skills, and proficiency in Windows Server OS, Active Directory, networking, and security concepts. Experience with SQL, scripting, cloud, and Linux is a plus.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.

What You’ll Do

Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.

Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.

Complete Technical Product Assessments

Facilitate, coordinate, oversee product upgrades

Periodically complete health checks across products

Create & maintain customer Environment Profiles

Driving ticket resolution by working closely with the support teams.

Collaborate with cross-functional teams to understand customer issues and drive resolution

Collaborate with Professional Services and Project Manager during implementation

Maintaining overall account health for each account.

Periodically perform basic health checks across products.

What You’ll Bring

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support

Excellent customer service skills, with strong dedication to customer care.

Self-starter, adaptable and eager to learn new technologies

Great time manager and proficient multi-tasker.

Bachelor’s degree in a related technical field.

Flexible, a team player, strong collaborator

Ability to understand and analyze customer technical needs

Excellent verbal and written communication skills

Confident in person and by phone with large teams and audiences

Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

Proficient knowledge of Windows based server OS such as Microsoft Windows Server

Knowledge of the following:

Active Directory and GPO

Network Topology/Layers

Networking Tools and Utilities

AV/Firewall Rules and Policies

Secure “machine to machine” communications

Virtualization

Security software

Windows Account Administration

Nice To Have

SQL experience is a plus

Scripting language experience is a plus

Cloud technology experience is a plus

Linux experience is a plus

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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Technical Account Manager

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