Billingual Service Delivery Coordinator (EN/FR)

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

Service Delivery

• Manage work orders to completion in BGIS or client-based web application. 
• Facilitate alignment of client required services with contracts, schedules, and Pos. 
• Schedule access for internal and external service providers with the facility when required. 
• Prepare weekly/monthly summaries of work order performance for internal and external service providers. 
• Follow up with internal and external service providers to ensure all SLA’s are achieved. 
• Create on demand work orders for service delivery. 
• Ensure client required supporting documentation for quote and invoice submissions are provided. 
• Review and submit all estimates to the required approver(s) following client quote process. 
• Review of 3rd party invoices. 
• Support accruals. 
• Submit PO requests. 
• Generate required data for SLA Scorecard.
• Report Intelex incidents. 
• Submit Comply Works requests.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards. 
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes. 

Data Integrity

• Adheres to processes and company standards. 
• Maintain a database of requests to meet reporting and analysis requirements. 
• Report Intelex incidents. 

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

• Knowledge of financial management software.
• High school completion plus a specialized technical or business course.
• Excellent interpersonal skills.
• Strong customer-oriented skills.
• Good communication skills (verbal/written).
• Ability to multitask.
• Analytical and problem-solving skills.
• Ability to work independently.
• Good computer skills, Maximo and Oracle, an asset.
• Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

• None required.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. 

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