Store Systems Support Technician

Overview

About Bi-Mart Corporation

We've been a part of the Northwest for over 70 years. Bi-Mart stores are convenient, easy to shop at, and offer real values every day on name brand products. Whether it's the everyday shopping list, a home improvement project, automotive maintenance, or outfitting for the great outdoors, you'll find it and more at your local Bi-Mart.

We're part of the neighborhood, and we've served generations of Northwest families with honest values that your family can count on. We also have a long history of giving back to the communities we serve by supporting charitable organizations and worthy causes. Our goal has always been to create more value for our members in our stores and in their communities.

Why work for Bi-Mart?

• Employee-owned
• Growing company
• Great work-life balance
• Community involvement
• Great work environment
• We love our customers!

About the Information Systems team

The Information Systems team is responsible for the operation and security of the store and corporate networks, including the hardware, software, communication and human resources that comprise them. The IS team is also responsible for network and data security, and compliance with all applicable laws, regulations and security standards.

About the Store Systems Support Technician Position

This position provides telephone support for in-store computer/cash register systems, assembling and configuring these systems as needed. Responsibilities include conducting tests and ensuring the quality of new and upgraded in-store applications and equipment, documenting user and technical procedures for in-store computer systems, and supporting store personnel in adopting new applications and equipment.

You should apply today if:

• You enjoy meeting and working with good people
• You enjoy being a part of a team working towards a common goal
• You share community-based ideals
• You are interested in pursuing internal growth within the company
• You enjoy traveling throughout the Northwest

Responsibilities

Essential Job Functions

• Communicate with Store Systems Hardware, Helpdesk, Network Services and Application Development departments to provide support for store hardware and network components.
• Provide Tier 2 telephone support to assist store management with installation and/or troubleshooting of store hardware and network components.
• Provide after hours and weekend support to stores as needed.
• Perform the testing and installation of new BID software and hardware releases for store controller and cash register systems.
• Produce detailed documentation and installation instructions for use by stores.
• Creates materials for new stores and assists with Grand Opening preparation, quality assurance and operation as directed.

Qualifications include, but are not limited to:

• Demonstrated professional behavior.
• Strong initiative.
• Self-motivated and requires little supervision.
• Ability to set priorities, plan, and organize.
• A proven record of accomplishing results and handling details
• Can learn new knowledge and skills quickly.
• Good problem-solving and decision-making skills.
• Strong mechanical aptitude.
• Physical dexterity, including lifting and climbing.
• Excellent attendance record.
• Great customer service skills.

Experience:

Two or more years computer installation/repair/support experience preferred.

Qualifications

Benefits For All Employees Include:

Personal Time Off (depending on length of service and hours compensated: 2 - 4 weeks annually)

On-Demand Payment Option

Employee Stock Ownership Plan

Employee Purchase Discount

7 Paid Holidays Annually

Paid Bereavement & Jury Duty Leave

401(k) Plan

Employee Assistance Program

Benefits For Salaried Employees Also Include:

Health/Prescription/Vision/Dental Insurance

Healthcare Flexible Spending Account

Tuition Assistance

Life and Accidental Death & Dismemberment insurance

Short-Term Disability

Long-Term Disability

All Employee benefits will meet or exceed requirements set forth by state and federal laws.

Pay:

Bi-weekly / On-Demand

Schedule:

Regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. with occasional after-hours work.

Hours may vary depending on workload and assignment

We are an equal opportunity employer and value diversity at Bi-Mart. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay Range

USD $49,228.00 - USD $52,268.00 /Yr.