Healthcare, Autism Therapy, Applied Behavior Analysis (ABA)

IT Support Specialist

RemoteRemoteFull Time$65,000–$75,000 /yrPosted 3 days ago

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Required skills

IT Support Specialist
help desk
hardware
account management
connectivity
Windows
macOS
iPadOS
Chromebook
remote support

Nice to have

Associate's degree
IT
related field
CompTIA A+
Microsoft MD-102
Apple

Role summary

Bierman Autism Centers is seeking an IT Support Specialist to provide first-contact and advanced support for its staff. This hands-on role involves managing IT service requests, troubleshooting hardware, software, and connectivity issues across various devices (Windows, macOS, iPadOS, Chromebook), and maintaining IT platforms like Microsoft Intune and Freshservice. The specialist will also handle device setup, onboarding/offboarding, identity and access management in Microsoft Entra ID and Google Workspace, and ensure compliance with HIPAA regulations. Responsibilities include asset management, knowledge base creation, and supporting peripherals. The role requires 2+ years of IT support experience and offers a salary of $65,000-$75,000.

We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do.

Description

Bierman Autism Centers is seeking an IT Support Specialist to join its growing team of IT professionals! BAC provides early intervention autism therapy services for children between the ages of 2 and 9. As a leader in the industry, we are fully dedicated to providing the best care and outcomes possible for our kiddos!

Position Overview
The IT Support Specialist is a hands-on role covering both first-contact and advanced support for Bierman staff. You'll take requests from intake to resolution, fix most issues yourself, and escalate only what needs senior attention. You'll also help maintain our IT service management platform and device management tools. Bierman is a HIPAA-regulated organization, so protecting patient data is part of everything we do.
Key Responsibilities
Intake and triage: Answer support requests by phone, email, and the self-service portal. Log, categorize, and prioritize tickets, and resolve common issues on first contact.

Troubleshooting and resolution: Diagnose and fix hardware, software, account, and connectivity issues on Windows, macOS, iPadOS, and Chromebook devices, both remotely and on-site.

Device setup and lifecycle: Enroll, configure, and deploy devices using Microsoft Intune and Apple Business Manager. Handle repairs, reassignments, and secure device wipes.

Onboarding and offboarding: Set up accounts and equipment for new hires. Recover and wipe devices from departing employees on time.

ITSM platform support (Freshservice): Help maintain ticket categories, templates, the service catalog, and workflows alongside senior IT staff. Produce ticket volume and trend reports.

Asset management: Keep hardware and software inventory accurate within the ITSM platform.

Identity and access: Handle password resets, MFA enrollment, and group and license changes in Microsoft Entra ID and Google Workspace.

Security and compliance: Follow and enforce device encryption, patching, and compliance policies. Respond to lost or stolen devices according to HIPAA procedures.

Knowledge management: Write and maintain knowledge base articles and self-service guides.

Peripherals and on-site technology: Support printers, phones, conference room equipment, and basic network connectivity.

Escalation: Route infrastructure-level issues to senior IT staff with complete documentation.

Requirements

Qualifications

Experience: 2+ years in an IT support or help desk role with hands-on troubleshooting.

Endpoint management: Experience managing or supporting devices through a central management tool. Microsoft Intune and Apple Business Manager experience is preferred.

ITSM: Experience working in a ticketing or ITSM platform. Freshservice experience is preferred.

Platforms: Familiarity with Microsoft Entra ID or Active Directory. Google Workspace experience is a plus.

Apple: Experience supporting macOS and iPadOS is preferred.

Networking: Basic understanding of DHCP, DNS, and Wi-Fi.

Certifications (preferred): CompTIA A+ or Microsoft MD-102.

Healthcare: Experience in a HIPAA-regulated environment is a plus.

Communication: Able to explain technical issues clearly to non-technical staff.

Education: High school diploma or equivalent required. An associate's or bachelor's degree in IT or a related field is preferred.

Work Environment

Location: On-site at company headquarters, with occasional visits to centers as needed.

Hours: Full-time, standard business hours, with occasional after-hours support.

Physical requirements: Ability to lift up to 50 lbs and to work under desks and in network closets.

Additional Information

Reporting: This position reports to the IT Manager.

Growth opportunities: A clear path to take on more device management, automation, and ITSM ownership as skills develop.

Salary: $65,000–$75,000

By submitting your application to Bierman, you are opting into receiving communications from Bierman.

Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law. As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.

Pay Range$65,000—$75,000 USD

In 2006, Bierman Autism Centers began with a simple dream: to empower children with autism to thrive. We believed in the power of letting kids be kids and initially offered in-home care to foster a comforting and familiar environment.We were driven by three core beliefs: achieving remarkable progress with children, creating a great team that enjoys working together, and building a workplace that fosters internal career paths and growth for our team members.Our dedication to progress led us to a pivotal moment. Recognizing the potential of center-based care, we opened our first center in Indiana in 2010. This wasn’t just about location; it shifted our philosophy. Centers allowed us to create consistent, nurturing environments tailored to each child’s needs.This shift became the cornerstone of our success. Today, Bierman Autism Centers are beacons of innovative care across Arizona, Indiana, Massachusetts, New Jersey, North Carolina, Ohio, and Rhode Island. We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center-based settings designed for the comprehensive development of our children.

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