Renewals Specialist
Required skills
- Phoenix
- remote
- customer support
- renewal quotes
- contract expiration
- liaison
- partners
- distributors
- account growth
- customer retention
Nice to have
- Inc. 5000
- Best Workplaces
- San Diego Business Journal
- San Diego SHRM
- continuous improvement
- kaizen
Role summary
Bird Rock Systems is seeking a self-motivated Renewals Specialist based in Phoenix, Arizona, to work remotely. This role focuses on enhancing the customer experience by understanding support renewal needs and providing recommendations. The specialist will collaborate with Account Managers, create and present renewal quotes, act as a liaison between customers and partners, and manage the renewals pipeline and forecast. The ideal candidate will have a Bachelor's degree or equivalent experience in the IT industry, experience managing SaaS contracts, strong customer service and relationship-building skills, and excellent communication and negotiation abilities.
Renewals Specialist - Phoenix
Location
- Must be based in Phoenix, Arizona
- Work will be conducted remotely
Why Bird Rock Systems
At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.
What Sets Us Apart:
- Best Workplace Awards:
Bird Rock Systems is proud to be recognized for our commitment to fostering a positive, collaborative, and innovative culture. Our honors include:- Inc.’s Best Workplaces
- San Diego Business Journal’s Best Places to Work
- San Diego SHRM Workplace Excellence Award
- Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
- Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues – we're friends who collaborate, support, and celebrate together.
- Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.
Your Opportunity:
At Bird Rock Systems, you're not just an employee – you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.
Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory!
Join us on our journey. Apply today.
Position Summary
The ideal candidate will be self-motivated and eager to create a better experience supporting our customers. You will be able to fully understand our customers’ needs regarding support renewals and provide recommendations as needed. This individual will have excellent communication abilities.
Main Duties
- Collaborate with Account Managers to create a strong customer support experience
- Create and present renewal quotes to customers and notify customers of upcoming contract expiration
- Act as the liaison between customers, partners and distributors
- Build strong relationships with internal team, partners, and customers
- Work with internal stakeholders to grow accounts and drive customer retention
- Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast
- Present quotes and renewals calendars with customers.
What You Bring
Education & Experience
- Bachelor’s degree or equivalent experience
- General understanding and experience working in the IT industry
- General understanding and experience managing SaaS contracts
Qualifications & Key Skills
- Results driven, self-motivated performer
- Good customer service and relationship building skills
- Experience managing customer retention
- Ability to multitask and display strong organizational skills
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic
- Effective communication and listening skills
- Ability to use critical thinking to solve complex issues
- A positive and flexible attitude for working in a fast-paced team
- Dedication to constant learning and improvement
- Strong negotiation understanding
Compensation
- Salary Range: $50k - $60k salary + bonus opportunity
- The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits
At Bird Rock Systems, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Bird Rock Systems continually seeks to provide a workplace where everyone can be their authentic self. Through Bird Rock Systems competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:
- Medical, Dental, and Vision Insurance
- Unlimited Paid Time Off
- Paid Family Leave Benefits
- Flexible Spending Accounts
- Pet Insurance
- Employee Assistance Program
- 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance
- Monthly Wellness Reimbursement
- Cell Phone Reimbursement
