Shift Lead | Boston
Required skills
- Shift Lead
- Customer Service Leadership
- Hospitality
- Coffee
- Matcha
- Team Training
- Store Operations
- Sales
- Revenue
- Profitability
Nice to have
- Weekend availability
- Holiday availability
Role summary
Blank Street is seeking a Shift Lead in Boston to manage cafe operations and lead a team. This hands-on role requires 2+ years of customer service leadership experience, preferably in hospitality or coffee. Responsibilities include ensuring smooth operations, providing exceptional customer hospitality, training staff, opening/closing the store, and resolving customer issues. The ideal candidate is passionate about coffee culture, people, and delivering excellent service in a fast-paced environment. This is a full-time position with competitive hourly pay, tips, and benefits.
About Blank Street:
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.
Add a Spark to the Ordinary...
At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.
Who We’re Looking For
What You’ll Own
Requirements
Benefits & Perks
This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.
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