Strategic Account Manager

📍 Location: Preferred either Boston (in office, 3 days/ week) or Chicago (remote) 

🌍 Join a high-growth, mission-driven tech company that’s transforming the future of work

📣 Reports to: VP of Sales and Solutions Consulting

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s.

As we scale, we’re looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions.

As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes.

• Executive Mapping: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations.
• Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion. 
• External Partner Collaboration: Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases.
• Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
• Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas.
• Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams.
  

• 8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment.
• Proven track record of managing enterprise clients and growing account revenue.
• Familiarity with HR Tech is strongly preferred.
• Strong technical acumen with the ability to connect and engage with IT Leaders
• Exceptional communication, presentation, and relationship-building skills.
• Strategic mindset with the ability to analyze data and translate insights into actionable recommendations.
• Comfortable navigating complex organizations and managing multiple stakeholders.

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

Benefits include:

• Generous equity allocations with significant upside potential.
• 20 day's leave + public holidays.
• 401(k) A generous plan to help you save for a bright future.
• Private health insurance- we'll pay for your medical, dental, and vision coverage.
• Enhanced parental leave.
• Additional time off between Christmas and New Year.
• The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
• Social events (lunches, breakfasts, nights out).