Customer Support Supervisor l Onsite - Pittsburgh
Required skills
- Patient Support Specialists
- performance targets
- operational improvements
- productivity gains
- customer experience
- escalations
- critical feedback
- data-driven decisions
Nice to have
- Associate's degree
- Healthcare
- Business Administration
- Supply Chain
- call center
- pharmacy
Role summary
Blink Health is seeking a Customer Support Supervisor to manage a team of Patient Support Specialists in Pittsburgh, PA. This onsite role focuses on ensuring operational excellence, meeting SLAs, and driving productivity gains through data analysis and process improvements. The supervisor will handle complex escalations, optimize customer experience, and foster a positive team environment. A degree in Healthcare, Business, or Supply Chain is preferred, along with 3+ years of leadership experience and 2+ years in customer service or a related field.
Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
What You’ll Do:
What You'll Need:
Location:
Benefits:
#blinkindeed
Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
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